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  • July 29, 2013 at 12:09 pm in reply to: horizontal alignment #13385
    Melanie – SUPPORT
    Member
    Post count: 11032

    Hey!

    I cannot replicate this on our installation but I can definitely give you custom css if you can show me your website so I can test it 🙂

    Cheers!

    July 29, 2013 at 12:07 pm in reply to: Super Search Not Sorting Properly #13384
    Melanie – SUPPORT
    Member
    Post count: 11032

    Thank you very much for the feedback! We will include a permanent fix in the next update of the theme which you can then download from themeforest (for free of course)

    Cheers!

    July 29, 2013 at 12:06 pm in reply to: How To Remove Page Title While Keep Blog Post Title? #13383
    Melanie – SUPPORT
    Member
    Post count: 11032

    Hey Elijah!

    I’ll need a bit more details from you please.
    I’m looking at our blog post for example on this page http://neighborhood.swiftideas.net/2013/06/07/neighborhood-exclusive-eytys/

    Can you let me know exactly which part you would like to remove?
    It would be even better if you could show me an example on your website so I can check it out.

    Cheers,
    Mel

    July 29, 2013 at 12:03 pm in reply to: breadcrumbs > simple category #13382
    Melanie – SUPPORT
    Member
    Post count: 11032

    Hi!

    I’m not sure what you’re referring to as “and as You can see on this page, thumbnail are not aligned featured image is bigger then product gallery images”

    Could you rephrase that question for me please?

    Thanks!

    July 29, 2013 at 12:02 pm in reply to: Search, Sorting and Product size Issues #13381
    Melanie – SUPPORT
    Member
    Post count: 11032

    Hi!

    3
    This sure is possible, but I’m afraid it’s not built into the theme and would have to be modified especially for you. We’d love to help you with this customization but we are only able to provide support for basic theme issues and bug fixes. We do provide support for small customizations but unfortunately this request is beyond that. Please see our general policy and guidelines for more info. You could also hire a developer to help you with your customizations.

    4
    I do see your “add to shopping cart” rollover buttons on this page http://terakomputer.net/ and your category pages. Can you let me know what page you’re referring to exactly?

    Cheers!

    July 29, 2013 at 12:00 pm in reply to: Theme Options | Color Customizer #13380
    Melanie – SUPPORT
    Member
    Post count: 11032

    Hey,

    your button is black on my end, can you let me know how I could replicate your issue?

    Cheers

    July 29, 2013 at 11:58 am in reply to: Responsive issue, strange behaving #13379
    Melanie – SUPPORT
    Member
    Post count: 11032

    Hey, I definitely see your site in responsive mode.

    Cheers

    July 29, 2013 at 11:58 am in reply to: Recent Posts / Blog Posts elements not retaining category choice #13378
    Melanie – SUPPORT
    Member
    Post count: 11032

    Hi!

    This does not happen on our installations, so if you need help with a specific problem on your website, I would always need to see your site live please.
    Could you tell me your website URL please? You can do so by typing it into a reply.
    If you want to send a private reply that only you and the admins can see it, please scroll down and enable the checkbox to do so.

    Also, we might need to check the backend of your website, so to speed things up, could you let me know your login details please?

    Thanks and cheers!

    July 29, 2013 at 11:57 am in reply to: Everything has gone blank #13377
    Melanie – SUPPORT
    Member
    Post count: 11032

    Hi Nick!

    That’s definitely a plugin conflict.
    Can you let me know which plugin it was that caused the website to break?
    What you can do is access your WordPress’ plugin folder via FTP and temporarily rename the plugin folder or delete it from your plugin directory to make sure it’s deactivated.

    You can access the folder yourinstallation > wp-content > plugins

    If you need help with that, let us know your FTP and wp-admin login details in a private reply and we will deactivate it for you.
    You won’t be able to use the plugin anymore I’m afraid.

    Cheers

    July 29, 2013 at 11:55 am in reply to: Documentation #13374
    Melanie – SUPPORT
    Member
    Post count: 11032

    Fantastic Nathan, thanks! Keep up the spirit!

    Cheers

    July 29, 2013 at 11:55 am in reply to: Footer problem in Woocmmerce Cart #13373
    Melanie – SUPPORT
    Member
    Post count: 11032

    Hey,

    I cannot replicate this on our installation. Could you let me see your website so I can test it?

    Cheers

    July 29, 2013 at 11:53 am in reply to: Server dependencies #13372
    Melanie – SUPPORT
    Member
    Post count: 11032

    Hey,

    can you let us see your site so we can check the shortcode errors out to make sure it’s actually a server error?
    Maybe it’s just a little setup or usage error.

    Cheers!

    July 29, 2013 at 11:53 am in reply to: WP Download Manager plugin conflict #13370
    Melanie – SUPPORT
    Member
    Post count: 11032

    Wow Thanks for letting us know Nathan!
    We appreciate it a lot.

    All the best,
    Mel

    July 29, 2013 at 11:52 am in reply to: Breadcrumbs error #13369
    Melanie – SUPPORT
    Member
    Post count: 11032

    Hey Glen!

    You can use this custom css in order to remove the breadcrumbs from all your product pages:

    .single-product #breadcrumbs {
    display: none;
    }

    Cheers!

    July 29, 2013 at 11:49 am in reply to: how to have all my product images the same size in the shop section #13368
    Melanie – SUPPORT
    Member
    Post count: 11032

    Glad we could help!

    Cheers

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    Posted in: Reply To: how to have all my product images the same size in the shop section
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