[nanhann]

Oh, I’m sorry, but I misread your request. Do you have a preferred tool that you use for screencasts? I haven’t done one before.

Do you want me to wait until your colleague has looked at it first?

Thanks again!

[nanhann]

I apologize for the misunderstanding. There are already screenshots within this string from January. The issue looks the same as when I sent it then. I don’t understand how it would help to have new screenshots that look the same.

I do appreciate your help. Thank you.

[nanhann]

Hello again Support Team,

If possible it would be a huge help if someone besides David could respond to this. It appears that he’s not there again until Friday, which is when I’m off and every time I respond, I have to wait a week to hear back with little or no progress.

I submitted screen shots when the issue came up previously on January 10th (see previous entries in this string). The issue is still the same.

This is what happened today. I was actually able to create new titles on a couple of new sections on my page and the test page, then the 3rd section I added did not allow me to change the title AGAIN. Some of the setting on my page are different than the test page, but it appears to be happening on the test page as well after I changed the first section. Is it possible for someone to copy my page and do more testing to see why this is happening intermittently?

This is the first page I created with Uplift and so far am VERY disappointed in the sporadic functionality and support.

Here are some of my settings:
Show Page Title at top of page – yes
Page style – boxed inner page
Background image – yes
Header type – standard overlay
Sidebar Config – Left Sidebar
One Page Navigation – yes

Please advise as soon as possible. thank you

[nanhann]

I added a new section and tried to change the Section title, but it still doesn’t change. I’m using Google Chrome on Windows 10.

Also, it looks like you have the test page set up as a “post” and my page is set up as a “page”.

Do you want to create a test “page” and see what happens?

Thank you

[nanhann]

Hello,

I got this message when going to the URL that you sent.

“404 – Sorry but we couldn’t find the page you are looking for. Please check to make sure you’ve typed the URL correctly.”

I’m using Google Chrome.

Let me know what you’d like me to try next.

Thanks!

[nanhann]

Hello again David,

Sorry for the delay in responding. I’m off from Fri to Sun.

I updated my theme and tried doing the update again and still have the same issue. The problem is the same as the screenshots submitted on January 10th.

Essentially, I type in the text in the Section Title field, then click the “save icon” and the text in the title still shows “Section #”, not the new title that I just typed in.

Is it possible there’s a limit to the max number of sections?

Please help!

Thank you,
Nancy

[nanhann]

Hi David,

WooCommerce isn’t listed in my plugins list. We don’t use it, so I have all the settings turned off in the “Theme Options” section.

I’ve deactivated all the other plugins, except Swift Framework, as requested. I tried making the change in the new Accordion Section after these changes were made, but am still running into the same problem.

Your help is appreciated as we’re trying to meet a deadline.

Let me know next steps.

Thanks so much!

[nanhann]

Greetings,

I am making new additions to my accordion element and am running into this same issue. I’ve tried making the change in Google Chrome and MS Edge, I also restarted my computer to see if that would help, but the text in the Section Title still disappears when I try to enter it. I’ve tried multiple times on both browsers.

Please help!

Thank you,
Nancy

[nanhann]

OK, thanks. I didn’t realize the one-page navigation didn’t transfer over to the mobile view.

[nanhann]

I appreciate your help on the layout, but unfortunately if the search function doesn’t work, it’s somewhat irrelevant how the page is laid out.

Thanks again.

[nanhann]

That’s disappointing. I can’t imagine anyone would realize that was the result. Also, if it’s only giving the page link, then it’s not very helpful since the point is to search within the page.

It’s also disappointing that the Relevanssi plugin returns even worse results. I still think it’s an issue with the Accordion Element, but I’ll test it and let you know what results I get with a page without the Accordion.

[nanhann]

I’ve added the Search Element from your theme options to the page now. When I do a search it sometimes says that it found 1 result, but there’s no link to the result anywhere on the page, unless I’m missing it.

Can you tell me where you’re seeing the link to the content on the results page?

Thanks again,

[nanhann]

Hmmm, I’m not understanding.

Every search function I’ve ever used will show the results of what it found on the results page. That’s kind of the point, right? If it doesn’t display the results what’s the point of doing the search? It’s like saying, “Yes, we found what you’re looking for, but we’re not going to tell you where it is.”

I’m sure that’s not the way the WP search function is designed to work.

So, I’m back to believing that the Accordion format is somehow blocking the search function from working properly.

Thanks for any help you can give to get this resolved.

[nanhann]

Hi Rui,

I see that it says “1 result for internet explorer”, but if you look at that page it doesn’t display the result anywhere. I did a search with the “?s=” for the word “care” and is also said 1 result, but that word is on the page multiple times, so it’s clearly not finding everything.

I also still don’t understand why the format/layout of the results page can’t be changed. It shows an empty box for an image taking up the majority of space on the screen. Very ugly.

[nanhann]

Just checking in on this. I’m curious. Do you or anyone else know of anyone who’s been able to use any search plugin or function to search within the accordion element?

To me, that’s the ultimate question.

Thanks,
Nancy