B2B SaaS
AI support agent for a SaaS team
- Challenge
- A growing support queue and a docs site no one read. The team wanted an assistant that answered accurately from their own content without inventing features that did not exist.
- What we shipped
- We built a retrieval agent over their docs and ticket history, wrapped it in an eval suite for accuracy and refusal behavior, and shipped it into the help center and in-app.
Common questions resolved instantly with grounded answers, and the team could see exactly where the agent was strong and where it should hand off to a human.
Instant
First response
In their docs
Answers grounded



