[karebou]

Hi,

The product display issue seems to be related to a WooCommerce extension called WooCommerce Dynamic Pricing and Discounts.

The second issue, unrelated to the extension, is that we are no longer receiving emails for new orders. This has been tested with all plugins deactivated except for WooComm.

Thanks for your help
Karen

[karebou]

Hi Kyle,

Great. Thanks for that. All good now.

[karebou]

Sweet, thanks Dirk.

Cheers,
Karen

[karebou]

Hi Mohammed,

Thank you for your reply however this fix didn’t work. Any other ideas?

Cheers,
Karen

[karebou]

Just to follow up on my previous reply…we have exactly 80 menu items right now. Anything beyond 80 won’t show up. I imagine there must be a limit set somewhere in the code?

Cheers,
Karen

[karebou]

This reply has been marked as private.

[karebou]

Hi Rui,

We are using the suggested Woocommerce settings for images as you can see…you do have access to our admin, but they haven’t resolved the issue. And yes, we did regenerate the thumbnails when we changed those settings months ago. What else can we do to fix this?

[karebou]

Hi Rui,

Thank you for your reply. The css has fixed the issue with the sidebar however my first issue…the add to cart button hiding the images has not been resolved.

It is particularly bad on this page: http://dev.karebou.com/product-category/findings/caps

[karebou]

I’m really unhappy with how long it takes to get support for this theme. Can someone please take a look at my issues above?

[karebou]

Hi Mohammad,

The text isn’t the issue. It’s the image that’s being hidden that I’m concerned about. What can we do about the text hiding the image??

Also you didn’t address my second issue…when the mobile device (iPad) is vertical, the sidebar is floating under the images instead of being responsive. This issue needs to be corrected as well. I have attached an image illustrating the issue.

[karebou]

hello?

[karebou]

Hi,

Our images are not square. Sometimes they are vertical, sometimes horizontal but rarely square. What’s the best way to handle image orientations that vary? Also, if we reduce the image width to 560 won’t that render the zoom inoperable?

[karebou]

Hi

What is the recommended image setting size?

Cheers

[karebou]

Hi Rui,

I installed and ran the Regenerate Thumbnails plug-in however it didn’t solve the issue. What else can we try?

Cheers,
Karen

[karebou]

Hi Kyle,

I appreciate your apology however that doesn’t make up for the hours I lost trying to sort the issue for my client.

It’s not the theme I’m giving negative feedback to, it’s the support. When I buy a theme I always read the reviews to see what sort of support I can expect. This time I am feeling pretty disappointed. And yes, I have seen your feedback on other posts because I spent quite a bit of time trawling through support tickets looking for a solution. Sometimes your feedback is helpful, other times it seems that you haven’t even looked into the problem or your response doesn’t address the full issue.

In any case, thank you for your apology.