[Rui Guerreiro – SUPPORT]

Hi,

Unfortunately the Page builder is only loaded in the normal Post custom type, and in the products page.

Best Regards,
Rui

[Rui Guerreiro – SUPPORT]

Hi Kirsten,

What is you hosting plan? In what company?
If the site was already visited by you, those files are already loaded in the CDN. So next visitor will pick them from the CDN and should be fast.

The speed depends of lot of things, specially hosting, and bad plugins.

Best Regards,
Rui

[Rui Guerreiro – SUPPORT]

Hi,

Can you give as more info. Website url or screenhsot.

Thanks.

Best Regards,
Rui

[Rui Guerreiro – SUPPORT]

Hi,

Inside the file sf-header.php located in “dante/includes/”

Replace this code:

$logo_output .= '</div>'. "\n";
					
// LOGO RETURN		
return $logo_output;

By this one:

$logo_output .= '<a href="http://support.swiftideas.net/" class="visible-sm visible-xs mobile-cart-link"><i class="ss-user"></i></a>'."\n";
$logo_output .= '</div>'. "\n";
						
// LOGO RETURN		
return $logo_output;

Also replace http://support.swiftideas.net/ in the code by your login url.

Has a best practice this modification should be done in a Dante child theme.

Hope it helps.

Best Regards,
Rui

[Rui Guerreiro – SUPPORT]

Hi,

Probably it’s the permalinks settings.

Please go to Settings-> Permalinks
Choose the option “Post Name” and hit the button “Save Changes”

If the option “Post name” is already select you must also hit the button “Save Changes”

Also don’t know if you installed Woocommerce pages.
Try first to save again the permalinks and let us know if was that the problem.

Best Regards,
Rui

[Rui Guerreiro – SUPPORT]

Hi,

Can you provide us the site url and wp-admin access?
Please send us the user credentials by private message.

Best Regards,
Rui

[Rui Guerreiro – SUPPORT]

Glad it worked out. 🙂

[Rui Guerreiro – SUPPORT]

Hi,

We will try to help you with that. can you provide us your website url and access to wp-admin?

Please send it through private message.

Best Regards,
Rui

[Rui Guerreiro – SUPPORT]

Hi,

In Woocommerce go to settings-> Checkout
You have an option to allow Guest Checkout if you disable it, it will be necessary to login in the checkout page.

Let me know if this was your problem.

Best Regards,
Rui

[Rui Guerreiro – SUPPORT]

Hi,

Can you tell us the url of that page with parallax?
Maybe you are talking about the “Cover” option when editing the Parallax element inside the Page Builder.

Best Regards,
Rui

[Rui Guerreiro – SUPPORT]

Hi,

Please add this css code bellow to your theme custom css option.

@media only screen and (max-width: 1024px) {
body.woocommerce .has-no-sidebar ul.products li.product, body.woocommerce .has-no-sidebar .upsells.products ul.products li.product {
		width: 220px;
	}
}

Let me know if it works.

Best Regards,
Rui

[Rui Guerreiro – SUPPORT]

Hi,

What is your mobile model? Can you provide us a screenshot?

Best Regards,
Rui

[Rui Guerreiro – SUPPORT]

I apologize for publishing the page. You probably have an option in the menu to automatically add new pages to the menu. I didnt add it to the navigation.

Best Regards,
Rui

[Rui Guerreiro – SUPPORT]

Yes we did. I created a new blog page and it happened me the same when i set the page has page posts.
I was trying to find the problem but the weekend camed across. definitely there is a problem to fix.

Thanks.

Best Regards,
Rui

[Rui Guerreiro – SUPPORT]

Hi gryme,

No problem in “hijacking” Renata thread, I just tried to remind or explain Renata that if she keeps adding comments to thread, the thread will go to the end of our list.

If you notice after I reply that we solved the support ticket because of an issue that isn’t directly related to the theme but with the WordPress setup. But we do that and even more to support our customers.

So don’t waste your money on Visual Composer, because our Swift Page Builder is very good and it was design to fit perfectly in the our theme.

Just need you to open a new support ticket so that we can analyze your theme issue.

Please indicate your site url in the ticket. We only ask for access when is necessary, without access in Renata ticket I couldn’t found a wrong setting in their user profile.

Best Regards,
Rui