New Landing › How can we help? › Themeforest Theme Support › Joyn › Updated Joyn to Version: 2.33 and site is not loading

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    Posted in: Joyn
  • November 5, 2015 at 11:36 pm #226447
    creativebark
    Member
    Post count: 96
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    November 6, 2015 at 3:58 pm #226710
    creativebark
    Member
    Post count: 96
    This reply has been marked as private.
    November 6, 2015 at 6:45 pm #226779
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    The theme/plugins are all updated. Yet I cannot understand why the site is not loading.

    Please can you send that error log and ask if they spot anything server related? Can you also ask them what your server php.ini memory is?

    Thanks,
    David.

    November 6, 2015 at 6:53 pm #226780
    creativebark
    Member
    Post count: 96

    ok asking right now. gimme 5 mins

    November 6, 2015 at 7:09 pm #226781
    creativebark
    Member
    Post count: 96
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    November 6, 2015 at 7:16 pm #226783
    creativebark
    Member
    Post count: 96

    sorry, Memory limit on WordPress hosting is 128mb.
    and the php.ini memory is at 99M.

    it was just upgraded to 128M.

    ///////////
    We highly recommend that you leave this options enabled
    cgi.fix_pathinfo=1

    memory_limit = 128M

    ; Increase execution time
    max_execution_time = 300

    upload_max_filesize = 20M

    ; Increase maximum post size
    post_max_size = 24M

    November 6, 2015 at 7:46 pm #226784
    creativebark
    Member
    Post count: 96

    ok so my server host recommended to do the wp-config.php to and change the debug to true.
    now is the error that’s showing now on my page.

    http://www.creativebark.com

    Fatal error: Call to undefined function sf_gopricing_list() in /nfs/c09/h01/mnt/129860/domains/creativebark.com/html/wp-content/plugins/swift-framework/includes/page-builder/shortcodes/gopricing.php on line 62

    November 6, 2015 at 8:30 pm #226791
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    Can you ask them to specifically look at the error log server status codes?

    – David.

    November 6, 2015 at 8:31 pm #226792
    creativebark
    Member
    Post count: 96

    they did, and there’s no error on the server.

    i just messaged with them again and this is what they sent me:

    The error log shows the following error: [Fri Nov 06 11:26:39 2015] [error] [client 86.134.56.15] File does not exist: /home/129860/domains/creativebark.com/html/portfolio, referer: http://creativebark.com/wp-admin/edit.php?post_type=portfolio – In addition, a scan of the site i resulting in a fatal error.

    <b>Fatal error</b>: Call to undefined function sf_super_search() in <b>/nfs/c09/h01/mnt/129860/domains/creativebark.com/htm…s/sf-theme-functions.php</b> on line <b>375</b><br />

    November 6, 2015 at 8:46 pm #226796
    creativebark
    Member
    Post count: 96
    This reply has been marked as private.
    November 9, 2015 at 8:42 am #226924
    creativebark
    Member
    Post count: 96

    so i got the template to work by activating the woocommerce plugin. pretty unusual since i’m not using that function.
    either way its all up and running.

    November 9, 2015 at 10:32 am #226938
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    I am glad that everything is working.
    Thanks
    Mohammad

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