New Landing › How can we help? › Themeforest Theme Support › Joyn › Updated Joyn to Version: 2.33 and site is not loading

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    Posted in: Joyn
  • November 3, 2015 at 12:58 am #225239
    creativebark
    Member
    Post count: 96

    Please help! Site is not loading after I just updated to the new version.
    Thanks!

    November 3, 2015 at 8:52 am #225292
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please provide me wordpress login page url also.

    Thanks
    Mohammad

    November 3, 2015 at 5:40 pm #225529
    creativebark
    Member
    Post count: 96
    This reply has been marked as private.
    November 3, 2015 at 5:47 pm #225531
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    You should update our plugin SwiftFramework to the latest version
    https://www.dropbox.com/s/jqaf8a0jr36wlxv/Screenshot%202015-11-03%2016.46.39.png?dl=0

    Try that, clear the cache and test again.

    -Rui

    November 3, 2015 at 6:54 pm #225564
    creativebark
    Member
    Post count: 96

    Just updated the framework, cleared my cache and nothing. It doesn’t load in safari nor chrome.

    November 3, 2015 at 7:01 pm #225565
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    Your plugin Swift Framework has not installed correctly, likely because you uploaded it without deleting the old plugin files.

    Please use your FTP to delete the SF plugin files and then upload the new files(unzipped) from the link Rui gave.

    – David.

    November 3, 2015 at 7:06 pm #225568
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Can you enable wp-debug inside the wp-config.php?
    https://codex.wordpress.org/WP_DEBUG

    Also check in the server error logs for any additional info.

    Thanks

    -Rui

    November 3, 2015 at 7:09 pm #225572
    creativebark
    Member
    Post count: 96

    I updated the plugin from WordPress directly. Can you please give me instructions as in where to exactly upload the new file? I never use the FTP

    November 3, 2015 at 7:11 pm #225576
    creativebark
    Member
    Post count: 96

    Also I don’t have a zip file, all I got was a screenshot from Dropbox.

    November 3, 2015 at 7:21 pm #225578
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Provide us ftp access so we can do that.
    Use the private reply.

    -Rui

    November 3, 2015 at 7:26 pm #225580
    creativebark
    Member
    Post count: 96
    This reply has been marked as private.
    November 4, 2015 at 5:56 pm #225931
    creativebark
    Member
    Post count: 96
    This reply has been marked as private.
    November 4, 2015 at 5:59 pm #225932
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Yes I did. Will have a look.

    -Rui

    November 4, 2015 at 7:32 pm #225987
    creativebark
    Member
    Post count: 96

    thanks! i appreciate your help.

    November 4, 2015 at 7:32 pm #225988
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    The credentials lead me to an empty directory.

    Can you check again that user permissions?

    -Rui

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