New Landing How can we help? Themeforest Theme Support Dante Swift Page Builder error when switch

Viewing 12 posts - 31 through 42 (of 42 total)
  • Posted in: Dante
  • #321867
    David Martin – Support
    Moderator
    Post count: 20834

    1) Please can you disable all plugins leaving only Swift Framework and WooCommerce active whilst I take a look.

    4) You have not done this?

    You have repeatedly ignored my requests?

    #321871
    xanderkoenen
    Member
    Post count: 22

    1) Please can you disable all plugins leaving only Swift Framework and WooCommerce active whilst I take a look.
    all plugin’s are not active now

    4) You have not done this?
    I don’t no how to do?

    #321903
    xanderkoenen
    Member
    Post count: 22

    Are you ready with checking?

    I have activate the plugin’s and update al plugins (also the last 2 plugins how gives errors)

    Carousel don’t work, inspection: TypeError: carouselInstance.carouFredSel is not a function. (In ‘carouselInstance.carouFredSel’, ‘carouselInstance.carouFredSel’ is undefined)

    The mobile website doesn’t work… De language switchen Dutch / English, doesn’t work on mobile. (look at the attachment)

    Attachments:
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    #322028
    xanderkoenen
    Member
    Post count: 22

    What were you last actions? Last friday ik disable all plugins (after your request). Until 18:00 is activate the plugins.

    – this page the team carousel don’t work: https://www.charlycares.com/en/babysitting/

    – attatchment a screenshot of our pagebuilder. It doesn’t work well

    – I can’t update this plugins (i get a error)
    # Layered Popups
    # WPML Multilingual CMS

    Hopefully you can help me.

    Attachments:
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    #322031
    David Martin – Support
    Moderator
    Post count: 20834

    PLEASE NOTE: Adding an extra reply to your topic, as per our support policy, will take it back in the queue and take us longer to reply to you.

    The supplied login details are not working, can you check those and update?

    4) Please add a Row to the page using the Page Builder. Then drag your Parallax page builder assset into the Row.

    #322051
    xanderkoenen
    Member
    Post count: 22
    This reply has been marked as private.
    #322435
    David Martin – Support
    Moderator
    Post count: 20834

    The supplied login details are not working, can you check those and update?

    #322679
    xanderkoenen
    Member
    Post count: 22
    This reply has been marked as private.
    #322977
    David Martin – Support
    Moderator
    Post count: 20834

    Still the same:

    #322979
    xanderkoenen
    Member
    Post count: 22
    This reply has been marked as private.
    #322991
    xanderkoenen
    Member
    Post count: 22

    hi david,

    Did the login works?

    This is week 4 and the pagebuilders and carousel doesn’t work well.. You collega (Rui) and you doesn’t fix the problem well.

    What can we do?? our website is 4 weeks a mess..

    In the attachment you see some screenshots of our site. Some details are hidden below the header. Our webdesign says that the page builder doesn’t work well…

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    #323194
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    You have a theme update pending.

    https://www.dropbox.com/s/b5lr12ox09zfj3m/Screenshot%202017-05-03%2015.50.15.png?dl=0

    The page builder seems ok now.
    https://www.dropbox.com/s/g5pt7i9vkh1luf0/Screenshot%202017-05-03%2015.51.51.png?dl=0

    Try to clear your browser cache after updating.

    -Rui

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