Swift Page Builder error when switch

[xanderkoenen]

Now our website is completely in ruins !!
No page builder, with border, pics are gone etc etc !!

Helpppp !!

Attachments:

You must be logged in to view attached files.

[xanderkoenen]

wrong attachment…

[xanderkoenen]

Could someone help me with our problem… We have a urgent problem!

[Rui Guerreiro – SUPPORT]

It seems fine for me, I just purged the cache from your cache plugin
https://www.dropbox.com/s/xk4snwjvgatw00b/Screenshot%202017-04-07%2018.24.19.png?dl=0

p.s- You shouldn’t bump the topic with additional replies because it will make the topic go down in our support list. It’s stated in the Support forum rules. In those situation you should edit the latest reply.

-Rui

[xanderkoenen]

The page builder don’t work well. I get lot of errors.

And a other problem, sinds the update the Team Carousel doesn’t work?

Hopefully you can fix both problems.

[David Martin – Support]

Please clear your browser cache, the carousel is working fine.

What Page Builder errors do you specifically encounter?

[xanderkoenen]

the Team carousel doesn’t work. First pic is a screenshot of our site (white hol) and de second one you see de team carousel in page builder.

Attachments:

You must be logged in to view attached files.

[Rui Guerreiro – SUPPORT]

Can’t login anymore, check the credentials.
Also provide the url to the team carousel.

-Rui

[xanderkoenen]

This reply has been marked as private.

[David Martin – Support]

@xanderkoenen – You have not on any request provided a URL/team URL from what I can see?

[xanderkoenen]

https://www.charlycares.com, all pages

[David Martin – Support]

1) What page URL is the team page builder asset on? Please paste the URL here. I see nothing on your homepage.

2) Your theme is dated, please run the update: https://www.charlycares.com/wp-admin/update-core.php.

3) Purge/disable your plugin cache whilst doing the above.

[xanderkoenen]

Answers in line:

1) What page URL is the team page builder asset on? Please paste the URL here. I see nothing on your homepage.

I have delete the team carousel, because I have put a team carousel above the footer on the page “over ons”.

2) Your theme is dated, please run the update: https://www.charlycares.com/wp-admin/update-core.php.

yes, i have update the website

3) Purge/disable your plugin cache whilst doing the above.

I did what you said

And our website isn’t full width, attachment a screenshot

Attachments:

You must be logged in to view attached files.

[David Martin – Support]

1) Please can you disable all plugins leaving only Swift Framework and WooCommerce active whilst I take a look.

2) No, you have not, it needs to be updated still:

3) Keep those plugins off for now.

4) Place the parallax asset within a Row, set the Row to Fullwidth.

[xanderkoenen]

1) i have updated everything, the setting of full width etc is also done..
Problem: full width doesn’t work….

2) But the WPML Multilingual CMS plugin can’t updated… I get a error, see the attachment.

3) in the attachment: a screenshot of the inspection, this is the ERROR of the carousel
TypeError: carouselInstance.carouFredSel is not a function. (In ‘carouselInstance.carouFredSel’, ‘carouselInstance.carouFredSel’ is undefined)

Attachments:

You must be logged in to view attached files.