New Landing How can we help? Atelier Search trouble

Viewing 15 posts - 1 through 15 (of 40 total)
  • Posted in: Atelier
  • #321650
    HanneTBH
    Member
    Post count: 102

    I’m having a bit of trouble with the search function on my site – this started after I updated to the newest version of the theme. What happens is that when I start typing in something to search for, it immediately says “no results”. However, if I press enter and do the search anyway, the search results are returned as they should. So it is just a matter of removing the “no results”-comment from below the search field as one searches. Can you help?

    #321921
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    What is the URL/login for the site you mention?

    #321924
    HanneTBH
    Member
    Post count: 102
    This reply has been marked as private.
    #321930
    David Martin – Support
    Moderator
    Post count: 20834

    1) You ajax looks to not be returning results correctly, please open your wp-config.php file and add this: define('WP_MEMORY_LIMIT', '256M');

    2) You can also disable the Header Ajax Search, this will stop ajax and the form will be a standard search form: Theme Options => Header Options => Header Search => Standard Search (No AjAX)

    #325896
    HanneTBH
    Member
    Post count: 102

    Sorry about the delay in replying! I have finally had help adding the above to the php file, but it doesn’t seem to help. I would love to keep the ajax function if possible – is there anything else I can do to fix the problem?

    #326090
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    You can submit a paid customisation request: http://www.swiftideas.com/customization/ or look to work with a 3rd party developer:

    https://codeable.io

    Home


    http://www.microlancer.com

    #326098
    HanneTBH
    Member
    Post count: 102

    But isn’t this something that is a part of the theme and should be working? Or is the ajax search part of one of the plugins or something? It used to work until I updated the theme…?

    #326101
    David Martin – Support
    Moderator
    Post count: 20834

    So sorry, I misread and thought you were looking to modify the output. Face palm.

    I’ll take a closer look now.

    #326103
    HanneTBH
    Member
    Post count: 102

    Haha, thanks! ๐Ÿ™‚

    #326197
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    Can you now test your search again?

    Initially, your search returns no results, ever from what I could see.

    #326200
    HanneTBH
    Member
    Post count: 102

    It appears to be working now! ๐Ÿ™‚
    (It looks a little bit funny, though – the little box in which the ajax results are displayed as I input the text cuts straight through the middle of words and sentences – but that’s maybe just how it is?)

    #326206
    David Martin – Support
    Moderator
    Post count: 20834

    Can you screenshot that to confirm what you see?

    #326212
    HanneTBH
    Member
    Post count: 102

    Here’s an example:

    Attachments:
    You must be logged in to view attached files.
    #326381
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Please can you add this CSS:

    .search-result .search-item-content em {
        word-break: break-word;
        overflow: hidden;
        white-space: normal;
    }

    That should sort the overflow issue!

    – Ed

    #326627
    HanneTBH
    Member
    Post count: 102

    That fixed it! Thank you!

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