How do I update WordPress and the latest Dante version.

[Rui Guerreiro – SUPPORT]

I keep getting a timeout when I try to connect. Will check if my colleague David can connect to the server?

-Rui

[David Martin – Support]

Yes, I can connect – I cannot edit any files though.

You have a 500 internal server error when trying to login via /wp-admin/:

Please open your wp-config.php file and add this: define('WP_MEMORY_LIMIT', '256M');

[Jknurse]

Ok David

Added that code.

John

[David Martin – Support]

Hi,

Can you ask your host why we cannot make edits via FTP with those supplied details?

Will need to you enable error reporting to locate where the error is as the last tweak yields no results. Please set debug to true:

define('WP_DEBUG', true);

[Jknurse]

Hi again

Changed the debug to true.

You should be able to change files via the cpanel and the file manager. I am reluctant ask them they have been part of issue it’s a franchised hosting they don’t know what they are doing. We intend to move hosting when this is resolved.

http://www.totalmastsolutions.com/cpanel

using the same login as the ftp
John

[David Martin – Support]

Hi John,

I am working on this now.

[David Martin – Support]

Hi John,

What is the difference between the database tables?

totalmast_sandbox_

totalmast_

One seems to work (sandbox), totalmast_ seems to cause an error.

This is really in the realms of your hosting provider as the theme itself is not causing the error.

Let me know, happy to help where I can.

[Jknurse]

Hi David

I can only see one database in phpmyadmin totalmast within that there are table references to totalmast_sandbox.

How are you seeing two?

Not sure were the sandbox is come from.

I am still unable to login to admin and the home page is nearly there, contact from missing and there is a background image that shouldn’t be there. Not checked every page.

What WP and theme are now running.

John

[David Martin – Support]

Hi John,

The parent theme is now the latest 3.3.32. The latest WP is not something I can check as I cannot login via /wp-admin/ either.

What is the relationship between you and the host, are they able to offer any support? Are they the ones that created this child theme/site setup. The child theme is coded to a fairly poor standard also.

[Jknurse]

This reply has been marked as private.

[David Martin – Support]

Hi John,

As long as you don’t overwrite the database tables you will be fine. Obviously do a fullback up.

From what I have seen, everything is a bit of a mess so I’d advise you to proceed cautiously. Even if the Dante theme is removed or Twenty16 is enabled the backend would not be accessible.

Let us know what path you take, we will help you out as much as we can and with a matter of priority for responses.

[Jknurse]

Hi David

I am not sure what path to take I was hoping you would have the answer.

John

[David Martin – Support]

I’ll check with my colleague Rui to see how else we can try to gain access to the /wp-admin/.

Thanks.

[Jknurse]

This reply has been marked as private.

[David Martin – Support]

Hi John,

Rui is also taking a look to cast a set of fresh eyes over the wp-admin issue.

Thanks.