New Landing › How can we help? › Themeforest Theme Support › Joyn › Font formatting & Portfolio links not working again

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    Posted in: Joyn
  • October 22, 2015 at 5:10 pm #222621
    SkaFab
    Member
    Post count: 111

    Am I able to have the Child theme and the parent theme active at the same time? What will happen when I activate the parent theme?

    October 22, 2015 at 5:15 pm #222622
    David Martin – Support
    Moderator
    Post count: 20834

    Hey,

    You can only have one theme activate.

    The plugin will need to be configured first to work properly, I’ll take a look.

    – David.

    October 22, 2015 at 5:18 pm #222623
    SkaFab
    Member
    Post count: 111

    Thank you David! I don’t want to deactivate the Child theme because our entire site is built on it and we would be dead in the water. If there is a way we can fix it while it is live that would be preferred.

    October 22, 2015 at 5:49 pm #222629
    SkaFab
    Member
    Post count: 111

    Hi David…How long will it take to configure the plug in? Thank you so much for your help!

    October 23, 2015 at 1:04 pm #222838
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    I have looked into the plugin, however that did not work. I believe this should be automatically handled by the Redux Options Framework we use, I am checking with our developer current on this issue. Thanks for your patience.

    Cheers,
    David.

    October 23, 2015 at 2:15 pm #222861
    SkaFab
    Member
    Post count: 111

    Hi David, thank you for taking a look, I really need to get this fixed. Please keep me posted.

    October 23, 2015 at 2:31 pm #222867
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    Just got feedback, now the HTTPS plugin is installed, please delete the custom fonts folder EPIDE_COMPLETE in the theme options and upload again. https://skafabricating.com/wp-admin/admin.php?page=_sf_options&tab=26.

    Remember to flush the cache also once complete. If this does not work, please upload the zip her for us to test.

    Cheers,
    David.

    October 23, 2015 at 4:52 pm #222944
    SkaFab
    Member
    Post count: 111

    Hi David,

    Deleting and uploading the .ttf font file again didn’t work. I am attaching the font file, please try it.

    Attachments:
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    October 23, 2015 at 5:01 pm #222954
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    Please clear your browser cache also, it looks to be working for me.

    -David.

    October 23, 2015 at 5:10 pm #222959
    SkaFab
    Member
    Post count: 111

    I cleared the cache on WordPress and my browser, I tried a mobile browser and I tried in Internet Explorer (I use Chrome) and it is not fixed on all the browsers I looked at.

    October 23, 2015 at 5:20 pm #222963
    David Martin – Support
    Moderator
    Post count: 20834

    How odd, it’s changed for me in all browsers. Are you on Mac or PC?

    – Could you add some screenshots?

    Cheers,
    David.

    October 23, 2015 at 5:23 pm #222965
    SkaFab
    Member
    Post count: 111

    All of the headings that you see should be like the example that I sent a couple of days ago.

    Attachments:
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    October 23, 2015 at 5:28 pm #222968
    SkaFab
    Member
    Post count: 111

    I am on a PC, I even checked on my tablet.

    October 23, 2015 at 5:37 pm #222974
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    Images do not appear in your Word Doc, please upload theme here. Below the post, find “Attachments:” Choose file.

    – David.

    October 23, 2015 at 5:49 pm #222976
    SkaFab
    Member
    Post count: 111

    I altered the font so that the letters weren’t on top of each like they were. I am attaching how the headings look and a picture of how the font should look.

    Attachments:
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    Posted in: Joyn
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JOYN - Creative Multi-Purpose Theme
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