New Landing › How can we help? › Themeforest Theme Support › Joyn › Font formatting & Portfolio links not working again

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    Posted in: Joyn
  • October 21, 2015 at 5:25 pm #222306
    SkaFab
    Member
    Post count: 111

    This happened when I launched the site, the font pkg that I have uploaded is not working and all of the formatting is totally messed up. Also all of the portfolio items from the “Our Equipment” page, and drop down is not working. Please assist ASAP!

    October 21, 2015 at 5:34 pm #222309
    SkaFab
    Member
    Post count: 111

    I am attaching an example of the font Epidemia

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    October 21, 2015 at 10:21 pm #222354
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    It seems that the font is not being loaded because of the https protocol.

    It’s advised to use the HTTPS plugin
    https://wordpress.org/plugins/wordpress-https/

    Regarding the portfolio you should try to deactivate all plugins except SwiftFramework and Woocommerce.

    If you have any modifications in the child theme you should also active the parent theme to discard any situation caused by the child theme.

    -Rui

    October 22, 2015 at 4:46 pm #222605
    SkaFab
    Member
    Post count: 111

    Can you explain this to me in more detail please?

    If you have any modifications in the child theme you should also active the parent theme to discard any situation caused by the child theme.

    October 22, 2015 at 4:47 pm #222606
    SkaFab
    Member
    Post count: 111

    And are you recommending that I use (https://wordpress.org/plugins/wordpress-https/) this plug in rather than Securi??

    October 22, 2015 at 4:50 pm #222607
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    1) If you activate the parent theme, we can test for errors. If there are no errors, the issue is within the child theme.

    2) “And are you recommending that I use (https://wordpress.org/plugins/wordpress-https/) this plug in rather than Securi??” – Those are two completely different plugins. Rui is asking you to also use the https connection if you are using a secure site.

    – David.

    October 22, 2015 at 4:54 pm #222611
    SkaFab
    Member
    Post count: 111

    Hi David!

    I have built my whole site on the child theme. If I activate the parent theme will it mess anything up with the Child?

    October 22, 2015 at 4:56 pm #222612
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    No it won’t change anything in the child theme, it will only disable the functionalities you added in the child theme while the parent theme is activated.

    -Rui

    October 22, 2015 at 4:58 pm #222613
    SkaFab
    Member
    Post count: 111

    So is it something like, when I activate it, you run error tests and then we deactivate it? I guess I am confused by this: it will only disable the functionalities you add while the parent theme is activated

    October 22, 2015 at 4:59 pm #222615
    SkaFab
    Member
    Post count: 111

    Go Daddy says I need to : you need to modify whatever part of the site is using that font to load the font over HTTPS. To make the font package work, can you help with this??

    October 22, 2015 at 5:00 pm #222616
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    I edited my reply above.
    Basically I meant that there isn’t any problem.

    Edited

    -Rui

    October 22, 2015 at 5:02 pm #222617
    SkaFab
    Member
    Post count: 111

    Hi Rui! You meant that there is a problem? Please tell me what I need to do and I will do it.

    October 22, 2015 at 5:03 pm #222618
    SkaFab
    Member
    Post count: 111

    I am downloading WordPress HTTPS (SSL) plug in.

    October 22, 2015 at 5:04 pm #222619
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    That should happen automatically.

    Please install this plugin: https://wordpress.org/plugins/wordpress-https/

    – David

    October 22, 2015 at 5:09 pm #222620
    SkaFab
    Member
    Post count: 111

    I activated the plug in and nothing happened. It didn’t change anything.

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