Swift Page Builder error when switch

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This topic has 41 replies, 5 voices, and was last updated 7 years by Rui Guerreiro – SUPPORT.

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Posted in: Dante
September 19, 2015 at 9:56 pm #214739

zamzack
Member

Hi, a couple of days Swift Page Builder doesn’t display correctly.

WHAT IS DOING: Swift Page Builder doesn’t show the window, only appears wordpress version of code.
HOW TO REPRODUCE ERROR: Try to switch to “Page Builder” using the red button in “pages/01PC-Home Custom: lmata” or “post/Article Example Template”
WHAT ELSE HAPPENS: In console appears an “TypeError: switchEditors.switchto is not a function”.(I included an image with the error).

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September 21, 2015 at 10:50 am #214920

Rui Guerreiro – SUPPORT
Keymaster

Post count: 25779

This reply has been marked as private.

September 23, 2015 at 9:56 am #215649

heaventree
Member

Post count: 2

HI

Having the very same problem, It was working fine for weeks while we worked, it then stopped working on Chrome but now not working at all. Can you please advise on how to fix ASAP as we are just finished the site.

Thanks

Biggley

September 23, 2015 at 10:04 am #215652

Rui Guerreiro – SUPPORT
Keymaster

Post count: 25779

@heaventree

Can you provide us your site url and some admin credentials so we can check it?
Use the private reply.

-Rui

September 23, 2015 at 10:08 am #215654

heaventree
Member

Post count: 2

This reply has been marked as private.

September 23, 2015 at 10:18 am #215657

Rui Guerreiro – SUPPORT
Keymaster

Post count: 25779

you should update to the latest version 3.16 and it should be ok
https://www.dropbox.com/s/lrehx1w8o636v1v/Screenshot%202015-09-23%2010.18.41.png?dl=0

The problems happened only when you are in the Text tab of the editor and try to switch to the Swift Page Builder, it won’t happen if you changed first to the visual tab.

-Rui

April 3, 2017 at 12:35 pm #319412

xanderkoenen
Member

Post count: 22

After much research, we have found that this issue is received by the on changing the site server. We have tracked the possible solution to this on the support page of the theme. But we are unable to access this section because we do not have the valid login to access it.

http://www.swiftideas.com/forums/topic/swift-page-builder-error-when-switch…

Can you please provide us with the login for the theme purchase or login it yourself to raise a ticket for resolving this.

April 3, 2017 at 12:39 pm #319413

Rui Guerreiro – SUPPORT
Keymaster

Post count: 25779

Hi @xanderkoenen,

Can you explain what is the current issue on your site regarding the page builder?
Also the link you posted it’s not complete so I can open that one.

-Rui

April 3, 2017 at 2:34 pm #319439

xanderkoenen
Member

Post count: 22

Hi Rui,
There is no content in de page builder boxes. In de attachment a printscreen classic an with page builder.

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April 3, 2017 at 2:57 pm #319446

Rui Guerreiro – SUPPORT
Keymaster

Post count: 25779

Can you send me the site url and some admin credentials in a private reply?
Thanks

-Rui

April 4, 2017 at 1:50 pm #319569

xanderkoenen
Member

Post count: 22

This reply has been marked as private.

April 4, 2017 at 2:11 pm #319573

Rui Guerreiro – SUPPORT
Keymaster

Post count: 25779

Thanks. Realised that you have an update pending.
https://www.dropbox.com/s/792fsvm2ino234m/Screenshot%202017-04-04%2014.09.35.png?dl=0

Can you update to the latest version, so we can check if that issue still happens?

-Rui

April 5, 2017 at 8:11 am #319689

xanderkoenen
Member

Post count: 22

The latest update is online

April 5, 2017 at 11:02 am #319747

xanderkoenen
Member

Post count: 22

Our website isn’t full width and some pics don’t show after the update (and de pagebuilder don’t work)

April 5, 2017 at 2:37 pm #319803

xanderkoenen
Member

Post count: 22

Sorry, the latest update is now live!
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Posted in: Dante