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    Posted in: We hit Power Elite.
  • March 20, 2017 at 3:16 pm in reply to: Thumbnail Images vary in sizes…hard crop is on! #317745
    snarfe
    Member
    Post count: 80

    David, an update:

    PHP updated to 7.1, thumbnails regenerated and all is good:

    Many thanks once again, case closed 🙂

    March 14, 2017 at 6:59 pm in reply to: Thumbnail Images vary in sizes…hard crop is on! #317213
    snarfe
    Member
    Post count: 80

    Oh, I see. Glad we got to bottom of it! I’m now in contact with hosting and our developers to look into. Many thanks David!!!

    March 13, 2017 at 7:33 pm in reply to: Thumbnail Images vary in sizes…hard crop is on! #317109
    snarfe
    Member
    Post count: 80
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    March 10, 2017 at 5:54 pm in reply to: Thumbnail Images vary in sizes…hard crop is on! #316884
    snarfe
    Member
    Post count: 80

    Great, many thanks for that David. That makes sense, although one point that raises alarm that maybe something else is affecting it is that the image you chose for your tests IS EXACTLY 1200 x 800, see screenshot from Media Gallery:

    So you re-uploaded a larger version of this image, rebuilt thumbnails and got:

    David..example2

    I just did the same (changed size to 1500 x 1000) replaced media, regenerated thumbnails, refreshed caches and got this: (no change)

    March 9, 2017 at 11:54 am in reply to: Thumbnail Images vary in sizes…hard crop is on! #316550
    snarfe
    Member
    Post count: 80

    Hey guys, any update on this?

    March 6, 2017 at 1:33 pm in reply to: Thumbnail Images vary in sizes…hard crop is on! #316024
    snarfe
    Member
    Post count: 80

    Sounds great! Quietest time online for us would be after 8pm (UK GMT), if that’s possible? Let me know…also, do I need to do something, be online at the time or will you take care of everything (disabling plugins, etc.)?

    March 3, 2017 at 12:19 pm in reply to: Thumbnail Images vary in sizes…hard crop is on! #315880
    snarfe
    Member
    Post count: 80

    Erm, well when exactly are you/the dev going to look? I can’t leave it like that for so long, a couple of hours maybe (also night-time in Central-Europe would be best!)

    March 3, 2017 at 10:19 am in reply to: Thumbnail Images vary in sizes…hard crop is on! #315861
    snarfe
    Member
    Post count: 80

    thanks for the answer David.

    Though, I still don’t get it. The “lifestyle” images are pretty much all 1250 x 1875 (portrait) and 1250 x 833 (landscape). Correct me if I’m wrong, though I thought hard crop should crop the photo to the chosen dimensions (in my case 270×270) from the centre of the original, like it does in the media gallery when looking at the “gallery” or “tiled” view.

    As said in the OP, I already tried disabling all plugins and child theme, there was no change.

    March 1, 2017 at 1:23 pm in reply to: Thumbnail Images vary in sizes…hard crop is on! #315616
    snarfe
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    Post count: 80
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    February 27, 2017 at 5:22 pm in reply to: Thumbnail Images vary in sizes…hard crop is on! #315320
    snarfe
    Member
    Post count: 80

    even if hard crop is on? Images I’Ve uploaded are not the same size, though isn’t that the point of the hard crop feature, to crop regardless of image size?

    As said, uploaded image size varies though width is always 1250px. Three I chose at random: 1250 x 1184 // 1250 x 1875 // 1250 x 833

    November 2, 2016 at 1:50 pm in reply to: Product Photo Issues (Thumbnail and Main) #300007
    snarfe
    Member
    Post count: 80

    Thanks Rui. Turned out it was the plugin “WP Popup Plugin” which was causing it so will contact the developer or find an alternative.

    November 2, 2016 at 1:20 pm in reply to: Product Photo Issues (Thumbnail and Main) #299999
    snarfe
    Member
    Post count: 80

    Oh, and I forgot to add: this is only an issue on Firefox and Chrome (tested on multiple machines). Safari works fine.

    December 10, 2015 at 1:12 pm in reply to: Site down after latest updates #234568
    snarfe
    Member
    Post count: 80

    resolved.

    December 10, 2015 at 1:11 pm in reply to: Site down after latest updates #234567
    snarfe
    Member
    Post count: 80

    ahh i see! i checked on the folders via ftp but didn’t notice the typo (was expecting it to be related to UK/US spellings of the word, i.e. with/without “u”). For others with same problem, the typo is on parent folder, the first “h” from neighborhood is missing.

    Thanks for your help guys.

    December 10, 2015 at 12:18 pm in reply to: Site down after latest updates #234539
    snarfe
    Member
    Post count: 80

    just restored plugins from a backup and got the site up again, though in admin under themes get this message (see attachment).

    Clicking it tells me “install package not available”. Both folders show in ftp.

    Widgets from footers have disappeared….

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