[shahzadhasan]

Sorry Rui,
We checked everything at our end but nothing seems suspecting in the SSL. It’s woo-commerce templates which creates this problem. If it’s SSL problem then it shouldn’t work even with the old template.

[shahzadhasan]

Yes, you can check now. I have revert it back to the old version of the file (product-image.php, Sorry i wrongly mentioned above as “product-thumbnail.php”, it is product-image.php) and it is working fine. It’s only when updating to the new version. May be you can find out the issue now.

[shahzadhasan]

I have amended the url, and deleted all the cache but still the same issue. One important thing, i am sure if i get back the old version file (product-thumbnail.php) then it will work. Do you want me to revert it back to old version file? may be that helps you to find out the issue.

[shahzadhasan]

Ok Rui,

I will be waiting for the solution. Try to help me fix this asap. Thanks.

[shahzadhasan]

Thanks. I have updated the theme core files and the category page is fixed now. But the product page is still showing the same way without any thumbnails and images are coming one after another. check the link below -:
https://www.hendam.qa/product/blocked-short/

[shahzadhasan]

Dear Support,

Thanks for a quick reply. i have deactivated all the plugins except these two.

[shahzadhasan]

Thanks for reply. I have already cleared the cache. By the way i have fixed it by doing regenerate all the product thumbnails. But i don’t know the reason why it did fixed with regenerating thumbnails. You may tell if something wrong i have done with the images.

Thanks

[shahzadhasan]

Hi,

Thanks For your reply. I updated the theme and the “messed-up” problem is fixed now. But one thing i noticed after update the theme, every product thumbnail is not showing the full image, the head section of each model in the thumbnail has been cut to the half, So these half head thumbnails are looking weird. Please help me to fix it. I have attached screenshot for you.

Thanks..

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