[MarieW]

Hi David
Thank you very much for you answer – but since I am on a learning strike, I would really appreciate if you could explain to me: What is an action URL? Where do I find it? Where do I place it in the coding? Step-by-step, maybe visualized (for dummies!)
Best regards,
Marie.

[MarieW]

So sorry – It’s all a bit new to me in here in this forum – But THANK you SO MUCH for all your help – you have been beyond great and helpfull, means so much to me and my crew 🙂 🙂 🙂
Kind regards
Marie Wengler

[MarieW]

THANK you SO MUCH for all your help – you have been beyond great 🙂 🙂 🙂
Kind regards
Marie Wengler

[MarieW]

I can’t get my arms down – life it so good – THX so much for the help and advises – it all worked perfect!!

[MarieW]

Rui you Rule 🙂
It worked perfect – THX so MUCH!!!
I Loooove Atelier and you guys behind it all.

[MarieW]

Mr. David 🙂

Yehaaaaaaa – see that’s excellent service – it worked and we are BEYOND happy.
Thank you so much for help David – very MUCH appreciated 🙂 🙂 🙂

Kind regards
Marie

PS. this probably isn’t the last you have heard from me /us – but we will of course do our very best to solve as much as we can, to get this webshop up and running 100%

[MarieW]

Hi David / Support

THX for you quick reply.

First of all – when you guy’s call it “extended” support, the least I expect, is that you help us when we get stuck, like we are now. Maybe you should skip the “extended” part and just call it “access to a support forum” – just a thought. By the way, we have already payed for the “extended” support solution, we did that when we bought the theme, so the 6 month part I don’t quite understand – it somehow doesn’t feel quite right, to be honest?)

We have tried (for several hours) to solve the problem with the missing filter section, and used everything described in the documentation, plus in Woo Commerce, tried widgets, menus, theme options and pages – and nothing we have tried so far brings the filter section back to the mid section of the page, as a stationary filter bar (like it’s shown in the attached screen shot – and your demo page)

So we REALLY need you to login to our site – and – tell us how we get the filter section back to the mid section, as it is shown on your demo example / screen shot. Right now the only solution we are able to create, is one where the filter section appears to the left, which we do not want since it has to be stationary bar, not something you have to click on the lines, to find.

Looking forward to hear from you.

Kind regards
Marie W.

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[MarieW]

Hi again Support

I can’t say I am satisfied – payed for the extra support – and what I get is not even close to solving my problems.

1) Regarding the resizing of the pictures (your recommendation : Change the WooCommerce images sizes here: WooCommerce > Settings > Products > Display.) Only change the pixel resolution – and NOT the picture size ??

2) And regarding why the filter solution is gone for some reason, we don’t understand? – and the solutions you guy’s recommended didn’t work at all. Under shop style there is a “Standard 5 col. full with” which is the one we want for ou shop – BUT – it does NOT appear under – WooCommerce > Settings > Products > Display > Shop page??

I will therefore ask you guy’s to please log in to our site and help fix these problems, since none of your advises have worked so far. The shop it the most important of our site and if we already face this kind of support problems, we probably never should have bought the theme and the extended support.
PS. This was exactly why we bought the extended support in the first place!!!

Looking very much forward to hear from you and getting this problem fixed!!!

Kind regards
Marie Wengler.

[MarieW]

Hi David

Thank you so much for your helpful reply – much appreciated 🙂

1) Will try to fix this problem, when I’m back home tomorrow, using your solution.

2) Regarding the filter option – Somehow I can’t find the “shop pages” using your advise -> WooCommerce > Products > Display > Shop page. Only thing I see is this (se attatched screen shot)??
I really hope we can solve this problem, because the filter options will be essential for our web shop.

Kind regards
Marie.

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[MarieW]

Dear Support Team

I really need to solve this problem – so if any of you have the slightest idea of how to solve this problem, I would really appreciate all the help and advise I can get, on this one!?

Kind regards
Marie.

[MarieW]

Hi Rui
THX for you ansver – I understand and appreciate you input.
Have a nice day.
Marie Wengler

[MarieW]

Hi again Rui

I don’t understand it, when you say “it isn’t a theme area” – I have postet this question under the Atelier area so why isn’t it a theme area issue?
I have looked into the two articles you linked your answer up to. Both of them har some realevant info which was helpful. But I had hoped for a bit more, fx. a video tutorial explaining it in a more detailed way.

Kind regards
Marie.

[MarieW]

Hi David

Well I was working with Shopiy for a short period and here it was really easy to insert the Facebook pixel and Google Adwords codes – and now where I have bought the Atelier theme, I was wondering how it’s is done on this platform. It’s pretty essential and very important for us.
So if you have any suggestions to solve this, it would be really great help.

Kind regards
Marie.

[MarieW]

Menaline – you’re simply the best 😀 !
Thank you SO much 😀