New Landing › How can we help? › Themeforest Theme Support › Neighborhood › WooCommerce products display on Mobile

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    Posted in: Neighborhood
  • March 14, 2017 at 1:02 pm #317159
    kofi
    Member
    Post count: 71
    This reply has been marked as private.
    March 15, 2017 at 6:46 pm #317364
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Hi Kofi,

    This is a bug due to the zoom plugin not supporting srcset images. We’re currently working on the update for the next WooCommerce update, which completely revamps the image display and functionality.

    We can send this over in advance if you need?

    – Ed

    March 15, 2017 at 6:59 pm #317367
    kofi
    Member
    Post count: 71

    Hi Ed,

    I’d really appreciate it in advance with instructions on how best to implement the update manually if possible.

    Having the right images displayed is very important for our online shop so it’ll be very vital for us to have it fixed soon as it’s possible.

    Thank you.

    March 17, 2017 at 11:45 am #317506
    David Martin – Support
    Moderator
    Post count: 20834

    Will check this now with Ed.

    Thanks.

    March 17, 2017 at 12:49 pm #317517
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Hi there,

    Please use this zip – http://swiftideas.d.pr/MFig/4WGywDII and follow this guide: http://www.swiftideas.com/knowledgebase/how-to-manually-update-your-theme/.

    You will also need to use the latest WooCommerce release candidate (beta) – https://woocommerce.wordpress.com/2015/07/25/how-to-beta-test-woocommerce/. This may not be something you want to do on a live shop however, it’s something to consider.

    If you don’t want to use the beta, then we can possibly provide a zip for the theme that removes the theme’s slider – this would revert to the default WooCommerce setup for this area.

    Let us know.

    Thanks,

    – Ed

    March 20, 2017 at 12:12 pm #317681
    kofi
    Member
    Post count: 71

    Hi Ed,

    Thank you very much!

    I think at this stage, it might be best for me to wait for the latest theme update and WooCommerce global update for the fix as I wouldn’t want to cause any extra issue and wouldn’t want to use the beta.

    Would you know when both updates will be pushed out?

    Thanks,
    Kofi

    March 21, 2017 at 3:48 pm #317917
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    The Woocommerce update it’s schedule to 1 of April.

    -Rui

    March 21, 2017 at 3:52 pm #317918
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    WooCommerce is 4th April, and we’ll aim for our update to be before that.

    Thanks,

    – Ed

    April 5, 2017 at 10:42 pm #319855
    kofi
    Member
    Post count: 71
    This reply has been marked as private.
    April 5, 2017 at 10:55 pm #319857
    kofi
    Member
    Post count: 71
    This reply has been marked as private.
    April 6, 2017 at 12:00 am #319860
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    @kofi – great glad that sorted it!

    – Ed

    April 18, 2017 at 10:49 am #321299
    kofi
    Member
    Post count: 71
    This reply has been marked as private.
    April 18, 2017 at 11:03 am #321303
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    @kofi

    What is your current Woocommerce version? We are working in an update for the 3.0.3 version.

    -Rui

    April 18, 2017 at 11:09 am #321304
    kofi
    Member
    Post count: 71
    This reply has been marked as private.
    April 18, 2017 at 11:13 am #321307
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Hi @kofi

    It may be due to an error in the code from one of the recent WooCommerce updates. Please can you advise if you have updated to Neighborhood v3.4.52 ?

    – Ed

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