New Landing › How can we help? › Atelier › Unable to see demo content after import

Viewing 15 posts - 1 through 15 (of 17 total)
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    Posted in: Atelier
  • September 10, 2015 at 2:02 pm #212008
    kahaani
    Member
    Post count: 5

    Hi there,

    Firstly, it is almost impossible to reach here and ask for support!!

    The way you guys have designed your support systems is very poor! Honest man!

    I am unable to see the demo content after importing Atelier demos. Where can I find the demo content and stuff?

    Urgent support needed.

    Best,
    Avik
    New Delhi

    September 10, 2015 at 2:34 pm #212034
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    What is the demo you are trying to import?
    The user credentials you provided aren’t working.

    Why do you think it’s difficult to create a topic in support? We use BBpress the most used forum software in WordPress

    -Rui

    September 10, 2015 at 3:32 pm #212058
    3969120a
    Member
    Post count: 159

    you should post your url…

    September 10, 2015 at 3:35 pm #212060
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    @3969120a

    thanks but @kahaani posted the site url in the topic form. Not sure if your reply was to this topic.

    -Rui

    September 10, 2015 at 4:13 pm #212072
    3969120a
    Member
    Post count: 159

    it was

    September 10, 2015 at 4:18 pm #212075
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    ok 🙂
    thanks

    -Rui

    September 11, 2015 at 6:41 am #212188
    kahaani
    Member
    Post count: 5

    Thanks Rui,

    Well, I am trying to import the demos but they don’t show up anywhere after showing “successfully imported”

    Even the documentation provided in the Knowledgebase is weak and not useful for someone who is trying to develop their e-commerce site.

    Pls help.

    Avik

    September 11, 2015 at 10:14 am #212254
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    I can help you just need that you check again the admin credentials that aren’t working for me and also let me now only 1 demo that you like to install.

    Can I reset your WordPress installation to the default state when it was installed to avoid any data issue? Or you already have some content there?

    -Rui

    September 18, 2015 at 11:24 am #214458
    kahaani
    Member
    Post count: 5

    Hello RUI,

    NO, do not set my wordpress to default state.

    I would like to learn how to install and activate demos and pages that come with this theme. Pls share “how to” rather than installing one particular demo.

    Best,
    CS

    September 18, 2015 at 11:31 am #214462
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    It’s only advised to install one demo in the site, if you install several demos it can cause issues because between demos some pages/products/etc could have the same names and will cause conflicts.

    It’s not possible at the moment to install a specific page of a specific demo.

    How can I help you further?

    -Rui

    September 18, 2015 at 11:36 am #214466
    kahaani
    Member
    Post count: 5

    Hi Rui,

    Yes, we will install 1 demo at a time. But I cannot see any option to manage the demos? After successful install, where can I see the demo? How do I delete a demo and then install another?

    Pls try to elaborate.

    CS

    September 18, 2015 at 11:49 am #214472
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    There isn’t any option to delete a demo. When you import a demo it will install you several pages, products, menus, etc.
    To clear everything use this plugin https://wordpress.org/plugins/wordpress-reset/

    Besides this the only way is to bulk delete what you don’t want.

    -Rui

    September 18, 2015 at 11:55 am #214476
    kahaani
    Member
    Post count: 5

    ok, let me try this out. if I need help, I will reach out, till then pls do not close this discussion.

    Best,
    CS

    September 18, 2015 at 12:13 pm #214482
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    ok. let us know if necessary.
    -Rui

    September 19, 2015 at 6:26 am #214680
    kahaani
    Member
    Post count: 5

    Hello,

    The Atelier theme is not working out for us. Either help us or pls issue a refund. The them is making our site to crash.

    Pls issue refund to our themeforest account with userid “kahaani”

    Best,
    CS

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