Screen product sold out

[David Martin – Support]

Very glad to help you out, no problem at all. If you have found the theme/support useful, we appreciate it if you can leave feedback on our item if you have the time as it really helps us out.

Thanks.

[Rui Guerreiro – SUPPORT]

no problem.

-Rui

[katiiar]

Oh guys, I have just received messages from customers who tell me that the buttons of the basket are not all the shots . Sometimes they are displayed And sometimes not .

and the others can no longer access their account. An idea ?

The problems are endless 😩

Attachments:

You must be logged in to view attached files.

[Rui Guerreiro – SUPPORT]

Can they try to purge the cache and check again?

-Rui

[katiiar]

I can not ask all my client to purge their cache to come to my site

[Rui Guerreiro – SUPPORT]

I’m seeing it fine.
https://www.dropbox.com/s/drofqp2bftcu10d/Screenshot%202017-03-22%2015.58.06.png?dl=0

But if they visited previously your site and something has changed there is no way to update their version if they don’t clear their browser cache. This are some basic rules in web browsing, I’m not inventing anything.

Maybe somehow you should state that information somewhere in your website in terms and conditions.

-Rui

[katiiar]

No I have not changed since the opening of the site a week ago. Do you think the bugs can come from the server’s low capacity?
How much ram would you advise to take?

[Rui Guerreiro – SUPPORT]

If I’m seeing it fine and you are seeing it fine, it can only be a cache issue.

Also try to purge your cache plugin, to send the information to the browsers that they need to refresh the information that they have stored in the internal browser cache.

-Rui

[katiiar]

I did it but the plugin tells me that the cache was empty.
There is not a way to force to purge the cache of the site?

[Rui Guerreiro – SUPPORT]

If you purged then it’s done, you can also disable the plugin.
There is no way to force the customer browser to purge the cache, it has to be done manually.

-Rui

[David Martin – Support]

Hi,

Will help you out as priority.

Can I disable WP Super Cache?

[katiiar]

And it is on that the bug can not come from other things ?

[David Martin – Support]

What plugin is causing this output:

Can you also disable it?

[katiiar]

Another problem with the cart, if I put a lot of article in the button to access the cart is no longer visible, there is nothing to stretch and scroll the items.

How do you fix that?

[David Martin – Support]

This behaviour is beyond strange, something I cannot replicate locally on my dev.

1) Please disable the CSS I mentioned here: #318151.

2) Please add your FTP details.

3) Please can you disable all plugins leaving only Swift Framework and WooCommerce active whilst I investigate.

Thanks.