Product gallery slides wrong direction

[infushka]

Video https://yadi.sk/i/yYYbx8BRoHyim

[David Martin – Support]

Thanks – how strange the difference we see.

I’m using Chrome + Mac. What about you? If Windows, what version?

Thanks.

[infushka]

I also use Chrome and Mac. Checked on safari, the problem is the same

[dirkmol]

I also use Mac + Chrome and I have the following experience:

website infushka posted: wrong way
demo shop: right way
monkshop: wrong way
development monkshop: right way (exact copy of the live site)

Could it be a jQuery or javascript cache problem? Are you getting somewhere in your research?

[infushka]

The problem is likely to jQuery (My version 1.11.3). Installing other versions sometimes breaks the site.
Have you ever going to do? Third day anything intelligible to you quietly.

[infushka]

This is not a particular problem, you have 3 treatment on this subject:
1. http://www.swiftideas.com/forums/topic/additional-product-images-not-showing/
2. http://www.swiftideas.com/forums/topic/gallery-doesnt-show/

[infushka]

Any ideas?

[dirkmol]

Hi David,

Could you please update us about the status of the situation? Are you investigating? Did you find anything that could cause this problem? Are you planning a theme update that resolves the problem?

Status for us:
We have a live site in which the problem exists.
We have a copy of the live site for development purposes on the same server and the problem does not exist.
It’s not a browser problem.
It’s not a server problem.

I think it has something to do with jQuery and caching.

I hope this helps and that you have a solution on a short notice.

[infushka]

Could you please update us about the status of the situation? Are you investigating? Did you find anything that could cause this problem? Are you planning a theme update that resolves the problem?

[David Martin – Support]

@infushka @dirkmol Sorry for the delay I was not online over the weekend.

I’ll need to run this issue past our lead developer as there is nothing obvious I can do to replicate it.

– I’ll try and response today to help you resolve this.

Thanks,
David.

[infushka]

Hi David, Could you please update us about the status of the situation?

[David Martin – Support]

@infushka – yes I am awaiting the lead developer to take a look. Your request is on the list be assured.

Thanks.

[David Martin – Support]

@infushka this issue is now resolved for you. http://www.swiftideas.com/forums/topic/after-the-upgrade-stopped-working-search/#post-247546

@dirkmol – Please use your FTP and upload this version, overwrite your custom theme files: https://www.dropbox.com/sh/qebcg7u3x1bu2b9/AAC54YCl88QKTaQ2G_Ryzloca?dl=0.

[dirkmol]

Hi David,

Thanks! Before I download the files: What was the problem? Is it going to be in a future update? Can you explain a little bit more.

Overwrite custom theme files? Why? Please explain a little bit more. Our custom theme files are custom, because we wanted to customize. If we overwrite them, all our changes will be for nothing right?

[David Martin – Support]

Sorry, custom should say Cardinal as in the core Cardinal Theme files, not the child theme.

There does not appear to be any changes other than perhaps the auto update did not run correctly. If you could test this and let me know that will be great.

Thanks.