New Landing How can we help? Themeforest Theme Support Joyn Problems with WordPress update

Viewing 15 posts - 1 through 15 (of 19 total)
  • Posted in: Joyn
  • #261374
    creativebark
    Member
    Post count: 96

    Recently, the system got updated and now I’m getting a white page for all the pages on my website.
    Please help I need the site active.

    http://creativebark.com
    http://creativebark.com/selfie/
    http://creativebark.com/resume/ – partially loading.

    Thanks,

    #261384
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    An update will be going out shortly to fix the issue

    – Kyle

    #261493
    mikepaschal
    Member
    Post count: 6

    Kyle will the update show up in the Dashboard for an update or will we need to download from link? My dashboard in WP is showing there is 1 update but do not see any items to actually update. Wasn’t sure if this was Joyn update but just hasn’t shown up yet on my end.

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    #261499
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    Go to Appearance > Themes, Joyn should show an update available

    – Kyle

    #261505
    mikepaschal
    Member
    Post count: 6

    Currently still showing no update that I see. Unless I am missing something.

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    #261507
    Kyle – SUPPORT
    Moderator
    Post count: 35880
    This reply has been marked as private.
    #261508
    mikepaschal
    Member
    Post count: 6
    This reply has been marked as private.
    #261509
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    It just means only you can see the reply, this is to prevent other users from downloading a theme they have not paid for

    – Kyle

    #261510
    mikepaschal
    Member
    Post count: 6
    This reply has been marked as private.
    #261512
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Ahh, you did not open the topic, that’s why you can’t see it. Please provide me with your email

    – Kyle

    #261513
    mikepaschal
    Member
    Post count: 6
    This reply has been marked as private.
    #261514
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Sent

    – Kyle

    #261546
    creativebark
    Member
    Post count: 96

    Kyle, nothing is showing under apperances. How can I install manually the template you just sent me?

    #261556
    mikepaschal
    Member
    Post count: 6
    This reply has been marked as private.
    #261598
    creativebark
    Member
    Post count: 96

    Kyle,

    Do you have instructions on how to manually upload the latest template using the link you sent me? Last time I did this manually it erased my previous settings.

    Thanks!

Viewing 15 posts - 1 through 15 (of 19 total)

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