New Landing › How can we help? › Themeforest Theme Support › Pinpoint › Issues with Updating to Pinpoint v.1.63

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    Posted in: Pinpoint
  • April 25, 2015 at 8:20 pm #168589
    Anonymous
    Inactive

    Hello! WordPress and all of my plugins are fully updated. When I attempted to update to Pinpoint v.1.63 I received a white screen. My hosting company investigated and found an error in the new Pinpoint version I was trying to install. When we attempted to revert back to the child theme of Pinpoint v.1.6 that I had been using, we couldn’t even reactivate that and I am stuck with either a white screen or using a default template just so that I can access my admin.
    Here is the error my hosting company found:
    PHP Parse error: syntax error, unexpected T_PAAMAYIM_NEKUDOTAYIM in /home3/barrynes/public_html/wp-content/themes/pinpoint/includes/class-tgm-plugin-activation.php on line 1140
    I am a newbie, so please walk me through how to fix this as soon as possible.
    Thank you.

    April 25, 2015 at 8:26 pm #168591
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Will need ftp access to help you out with this.
    Send it in a private reply.

    -Rui

    April 25, 2015 at 8:29 pm #168592
    Anonymous
    Inactive
    This reply has been marked as private.
    April 25, 2015 at 10:27 pm #168614
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    I uploaded the 1.62 just so you site can be online while we check this.
    Just forwarded it to our head developer.

    Let’s wait for the reply.
    Thanks

    -Rui

    April 25, 2015 at 10:45 pm #168620
    Anonymous
    Inactive
    This reply has been marked as private.
    April 25, 2015 at 10:47 pm #168622
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779
    This reply has been marked as private.
    April 26, 2015 at 11:54 am #168719
    andy
    Member
    Post count: 15

    Hi there.

    We are getting the same error, is there a chance we can get pinpoint 1.62 until we get it sorted?

    Is there a place old versions can be downloaded?

    Thanks.

    April 26, 2015 at 12:43 pm #168722
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Hi @andy,

    This isn’t a bug, the issue is that you’ll need to update your PHP version on your hosting to v5.3 or above. Your host should be happy to do this for you.

    If not, we can provide 1.62 zip for you.

    – Ed

    April 26, 2015 at 12:51 pm #168726
    andy
    Member
    Post count: 15

    Yes we worked that out, I wish my host was a lot more organised [like you guys].

    Thanks for the help Ed. Have a great day.

    April 26, 2015 at 12:58 pm #168730
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    No problem! Thanks, you too.

    – Ed

    April 26, 2015 at 5:25 pm #168753
    Anonymous
    Inactive
    This reply has been marked as private.
    April 26, 2015 at 8:37 pm #168778
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779
    This reply has been marked as private.
    April 26, 2015 at 8:52 pm #168781
    Anonymous
    Inactive
    This reply has been marked as private.
    April 26, 2015 at 10:41 pm #168804
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    You should install that plugin and fill your Twitter settings(secret key, etc) in the plugin.

    -Rui

    April 27, 2015 at 12:22 am #168819
    Anonymous
    Inactive
    This reply has been marked as private.
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    Posted in: Pinpoint
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