New Landing › How can we help? › Cardinal › Images get turned on mobile

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    Posted in: Cardinal
  • July 2, 2015 at 2:00 pm #191072
    Kirsten
    Member
    Post count: 192

    Hey guys,

    I’m having a weird problem. On some posts the images get turned on iPhone and iPad.
    I’ve removed all CSS, not solving the problem.

    Any ideas?

    July 2, 2015 at 2:09 pm #191079
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    Can you provide a screenshot showing me what you mean?

    – Kyle

    July 2, 2015 at 2:14 pm #191081
    Kirsten
    Member
    Post count: 192
    This reply has been marked as private.
    July 2, 2015 at 2:19 pm #191084
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    What URL is that page you are referencing?

    I thought it was the blog, but everything looks fine to me: http://takaay.nl/30-juni/

    Thanks.

    July 2, 2015 at 2:20 pm #191087
    Kirsten
    Member
    Post count: 192

    Yep that url, but it only happens on mobile devices at least my iPhone and my clients iPhone

    July 2, 2015 at 2:44 pm #191102
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Can you try deactivating all of your plugins to see if that fixes the issue? Never seen anyone with this issue before

    – Kyle

    July 2, 2015 at 2:49 pm #191108
    Kirsten
    Member
    Post count: 192

    Tried it, emptied cache, no solution….
    I use Cardinal on a few other sites and never seen it before.

    July 2, 2015 at 2:51 pm #191111
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Is it just that image?

    – Kyle

    July 2, 2015 at 2:56 pm #191116
    Kirsten
    Member
    Post count: 192

    Nope, see attachments.
    And also on other posts

    Attachments:
    You must be logged in to view attached files.
    July 2, 2015 at 2:59 pm #191123
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Are you using the image asset or importing into a text box?

    – Kyle

    July 2, 2015 at 3:01 pm #191126
    Kirsten
    Member
    Post count: 192

    Image asset. See screenshot for settings

    Attachments:
    You must be logged in to view attached files.
    July 2, 2015 at 3:12 pm #191133
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Have you rotated the image in the media library after you uploaded it?

    – Kyle

    July 2, 2015 at 3:19 pm #191135
    Kirsten
    Member
    Post count: 192

    I just checked with my client and yes! that should be it. Some pictures came turned in the library after uploading so my client turned the by hand with the editing options in the library. Are we getting closer to a possible fix?

    July 2, 2015 at 3:55 pm #191156
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Guess it’s better to regenerate all thumbnails or upload again those images.

    Regenerate Thumbnails

    -Rui

    July 3, 2015 at 8:46 am #191390
    Kirsten
    Member
    Post count: 192

    Unfortunately the regenerate thumbnails didn’t solve the problem.

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