Error demo content

[jairomejias]

I have problems installing the demo content.
and tried in various ways even reinstalling the wordpress and does not exceed 96%

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[Rui Guerreiro – SUPPORT]

Hi,

It seems that your server is running out of memory. You need to adjust/add you WordPress memory settings inside the wp-config.php file

Change your WordPress memory to 128M or a maximum 256M.

Also check the official documentation from WordPress in the link below.
https://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP

Let us know if it worked.

-Rui

[Runbofi]

Hello,

i do have a similar problem.
The uploade stucks at 96%. So i fixed the memory issue and expand it to the max of 256mb.
Still the problem appears and i do see only the backround of the startsite.

br

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[Rui Guerreiro – SUPPORT]

Hi @Runbofi,

Can you provide us your site url and some admin credentials so we can have a look?
Thanks

-Rui

[Runbofi]

This reply has been marked as private.

[Rui Guerreiro – SUPPORT]

Is it possible to reset the WordPress installation using WordPress reset so I can try again the import process?

Can you also check in you server for the error logs file to see if we find any specific error inside.
Thanks

-Rui

[Runbofi]

This reply has been marked as private.

[Rui Guerreiro – SUPPORT]

It seems that in some situations your server is running out of memory. You need to adjust/add you WordPress memory settings inside the wp-config.php file

Change your WordPress memory to 128M or a maximum 256M.

Also check the official documentation from WordPress in the link below.
https://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP

Let me know after doing this so I can give it a try.

-Rui

[Runbofi]

Thanks for your answer.

I have done it ” added: define(‘WP_MAX_MEMORY_LIMIT’, ‘256M’ );” but its still the same problem existing.

br

[Runbofi]

see attached picture

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[Runbofi]

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[David Martin – Support]

Have you added that to your wp-config.php file?

[Runbofi]

yes i did.

[Runbofi]

Dear David, dear Rui,

it has been now a week since i came with my problem to the customer service.
We acually paied for this theme to get the support but the support has not been supportive.

This is urgent for us and we need to get this problem solved during the next 48hrs.
Would you please be so kind, check what the problem is and get back to us?

//best regards

[David Martin – Support]

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