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    Posted in: Neighborhood
  • January 30, 2017 at 7:58 pm #311908
    gflwrg
    Member
    Post count: 113

    Thanks a mill Rui. I’ll be waiting to hear from him/her.

    Hopefully we can solve this mystery ‘swiftly’ 🙂

    January 30, 2017 at 8:11 pm #311910
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    I hope so. Let’s wait for Ed reply.

    -Rui

    January 30, 2017 at 10:33 pm #311936
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Please can you try this version of the theme – http://swiftideas.d.pr/u7dE/1NO7clwm

    Made some adjustments to the redirect code, which should sort it!

    Let us know.

    – Ed

    January 30, 2017 at 11:07 pm #311940
    gflwrg
    Member
    Post count: 113

    Hello Ed,

    the new theme works and the maintenance issue is gone.

    However, it leaves some damage behind in the ‘theme option’ section.

    Please see attachments.

    Attachments:
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    January 30, 2017 at 11:21 pm #311944
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Hi @mknightclothing

    Nothing is changed relating to the theme options – I would assume something went wrong with the upload and there is some missing files, or bad permissions – please check that?

    – Ed

    January 31, 2017 at 11:59 am #312007
    gflwrg
    Member
    Post count: 113

    Morning Ed,

    I deleted the installation and done it all over again, still the same issue.

    Done this four times, still the same result.

    January 31, 2017 at 3:15 pm #312043
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Just exported again – http://swiftideas.d.pr/l485/VlcMcqtY

    It 100% looks like an upload error, there are lots of 404 errors (missing files). Please try the above. How are you installing it?

    – Ed

    January 31, 2017 at 3:44 pm #312049
    gflwrg
    Member
    Post count: 113

    Will give this a go now. Been installing as a zip through cpanel file manager then extracting it on there.

    That’s how i done the main neighborhood theme and others.

    I’ve just installed Atelier now and had the same problem 😮 – Will try this theme now and if it gives the same issue then there must be some gremlins elsewhere.

    January 31, 2017 at 3:48 pm #312053
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Let us know the result.

    -Rui

    January 31, 2017 at 4:32 pm #312065
    gflwrg
    Member
    Post count: 113

    Hello guys, good news!

    My hosting tech and I went through some series of diagnosis.

    He narrowed it down to the permissions in the theme folder. There were the meant to be 0755 & 0644 permissions on theme files.

    He ran a script to correct the permissions and all works now.

    Have a quick look at the permissions in the theme file you sent me to confirm this is the case at your end.

    Hopefully it will be the solution for everyone that might have the same issue as I did.

    Looking forward to hearing from you with a confirmation of our hypothesis so minds can be at rest 🙂

    January 31, 2017 at 4:48 pm #312069
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Hi @mknightclothing

    All fine on our end, but glad you found the issue – thanks for letting us know.

    – Ed

    January 31, 2017 at 4:53 pm #312072
    gflwrg
    Member
    Post count: 113

    Thanks Rui & Ed. Much appreciated.

    January 31, 2017 at 4:55 pm #312073
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    No problem. Glad it’s sorted.

    -Rui

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    Posted in: Neighborhood
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