New Landing › How can we help? › Themeforest Theme Support › Neighborhood › CUSTOM MAINTENANCE PAGE

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    Posted in: Neighborhood
  • January 22, 2017 at 6:15 pm #311082
    gflwrg
    Member
    Post count: 113

    Hello,

    I have created a custom maintenance page using the neigborhood theme. I then selected the maintenance page via the theme option.

    However, the page doesn’t load op on desktop or other devices. Decided to do a quick page analysis and found redirect errors (pls see attachment)

    Can you help with rectifying this please.

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    January 22, 2017 at 7:33 pm #311086
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Can you test it with a different page?
    Do you have any customizations in your htaccess file?

    -Rui

    January 23, 2017 at 3:23 pm #311147
    gflwrg
    Member
    Post count: 113

    Hello Rui,

    I have tried a different page today and still doesn’t load up.

    I also don’t have any customisations in the htaccess file. Not that I’m aware of shall I say.

    January 24, 2017 at 5:03 pm #311286
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    can you provide us ftp access to have a look?
    Also ask your hosting support for the error logs to see if there is any additional info.

    -Rui

    January 24, 2017 at 8:24 pm #311311
    gflwrg
    Member
    Post count: 113
    This reply has been marked as private.
    January 25, 2017 at 11:11 am #311347
    gflwrg
    Member
    Post count: 113

    Hi Rui,

    my hosting guys have had a look and can’t seem to find any issues in the database or htaccess.

    When I set the standard maintenance page it all works fine (still insists on showing the neighborhood logo though).

    But when I use the custom maintenance connected to a maintenance page I created on the same site, which should load like any other page, all browsers show too many redirect error. Google page analytics shows over 10 redirects.

    All i have in my htaccess is the standard WordPress rules.

    January 26, 2017 at 6:51 pm #311549
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779
    This reply has been marked as private.
    January 27, 2017 at 8:31 pm #311698
    gflwrg
    Member
    Post count: 113
    This reply has been marked as private.
    January 30, 2017 at 1:42 pm #311817
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    I had a look at your htaccess and wp-config and it all seems ok, didn’t found anything strange.
    Can you also provide me WP admin access to make some testing?

    Thanks

    -Rui

    January 30, 2017 at 5:25 pm #311873
    gflwrg
    Member
    Post count: 113
    This reply has been marked as private.
    January 30, 2017 at 5:31 pm #311874
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779
    This reply has been marked as private.
    January 30, 2017 at 5:45 pm #311879
    gflwrg
    Member
    Post count: 113
    This reply has been marked as private.
    January 30, 2017 at 5:52 pm #311883
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    thanks it works, any chance I can disable the major part of the plugins? maybe a different hour if not possible now.
    Need to test it only with Woocommerce active.

    -Rui

    January 30, 2017 at 5:59 pm #311887
    gflwrg
    Member
    Post count: 113

    Sure, not a problem at all. You can proceed with disabling all plugins please.

    January 30, 2017 at 7:38 pm #311901
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    I tried and still the same, can’t figure it out.
    Will have to forward it to our head developer.

    -Rui

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    Posted in: Neighborhood
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