New Landing › How can we help? › Cardinal › Cannot save theme options

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    Posted in: Cardinal
  • June 24, 2015 at 11:41 am #187933
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,

    Please check it now.

    Thanks 🙂
    With Best Regards
    Mohammad

    June 24, 2015 at 11:48 am #187940
    gdh1975
    Member
    Post count: 30

    Same problem 🙁

    June 24, 2015 at 12:47 pm #187985
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,

    I see that admin-ajax.php file url http://www.subsbuddy.com/wp-admin/admin-ajax.php giving 404 error. While it is exist. Please contact at hosting provider about it.

    -Mohammad

     

    June 24, 2015 at 3:04 pm #188106
    gdh1975
    Member
    Post count: 30

    My host has reported back and says there are no issues with that file?!

    June 24, 2015 at 4:21 pm #188158
    David Martin – Support
    Moderator
    Post count: 20834

    Hey,

    To replicate the 404 for admin-ajax.php you will need to first try and save the theme options. This will give the 404 error in the console log.

    Have you made any core edits to any files?

    Thanks,

    David.

    June 24, 2015 at 4:28 pm #188162
    gdh1975
    Member
    Post count: 30

    Ok, but it was all working fine until I updated the theme to the latest version, and also updated WordPress to the latest version.

    June 24, 2015 at 4:47 pm #188173
    David Martin – Support
    Moderator
    Post count: 20834

    Sure, I am still digging further to help you as I cannot replicate this issue.

    Have you made any core edits to any files?

    Thanks.

    June 24, 2015 at 5:25 pm #188191
    gdh1975
    Member
    Post count: 30

    No i haven’t wouldn’t know where to start 🙂

    June 25, 2015 at 6:38 am #188305
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,

    I forward this to my colleague to check it. He will assist you shortly.

    – Mohammad

     

    June 25, 2015 at 9:09 am #188380
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Can you provide ftp access so I can look at the file structure to see if something is wrong?

    Use the private reply.

    -Rui

    June 25, 2015 at 9:28 am #188389
    gdh1975
    Member
    Post count: 30
    This reply has been marked as private.
    June 27, 2015 at 2:50 pm #189301
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    I’ve checked your site and can’t see any specific issues – can you please check your server error logs to see if there is anything showing there? Definitely not anything to do with the theme/theme options framework as far as I’m aware – could be something to do with setup.

    I’ll happily provide a previous theme version if you’d like to test that? Let us know which one you were using before if so.

    – Ed

    July 15, 2015 at 7:47 pm #195021
    ctingom
    Member
    Post count: 16

    For what it’s worth, I had this issue and I added this to my wp-config.php and that seems to have resolved the issue.

    /** Memory Limit */
    define(‘WP_MEMORY_LIMIT’, ‘256M’);

    July 16, 2015 at 12:42 am #195053
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Nice. Glad it’s sorted.
    -Rui

    July 16, 2015 at 11:59 am #195191
    David Martin – Support
    Moderator
    Post count: 20834

    Thanks Ed & Rui – marking this ticket as resolved.

    If you encounter any more queries, please open a new ticket for us to assist you with.

    – David.

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