New Landing › How can we help? › Cardinal › Cannot save theme options

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    Posted in: Cardinal
  • June 22, 2015 at 12:01 pm #186939
    gdh1975
    Member
    Post count: 30

    I cannot save theme options since the last update.

    Shows this message….

    There was a problem with your action. Please try again or reload the page.

    I have de-activated all plugins but this did not help.

    Any ideas?

    June 23, 2015 at 9:48 am #187333
    David Martin – Support
    Moderator
    Post count: 20834

    Hey,

    Can you post your site URL and login details for us to take a look?

    Thanks.
    David.

    June 23, 2015 at 10:14 am #187351
    gdh1975
    Member
    Post count: 30
    This reply has been marked as private.
    June 23, 2015 at 11:40 am #187418
    David Martin – Support
    Moderator
    Post count: 20834

    Hey, that gives me a login failed, can you please check those details.

    Thanks,
    David.

    June 23, 2015 at 2:22 pm #187504
    gdh1975
    Member
    Post count: 30
    This reply has been marked as private.
    June 23, 2015 at 2:35 pm #187508
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    You are getting an error in the javascript console.
    Can you make a quick experiment of disabling all plugins and try to save the theme options? Then activate everything again.

    Just to discard any possible plugin conflict.

    -Rui

    June 23, 2015 at 3:33 pm #187560
    gdh1975
    Member
    Post count: 30
    This reply has been marked as private.
    June 23, 2015 at 4:02 pm #187574
    David Martin – Support
    Moderator
    Post count: 20834

    Hey,

    I have saved your options fine, only after fully clearing my browser cache.

    Please try that and report back here.

    Thanks.

    June 23, 2015 at 8:07 pm #187695
    gdh1975
    Member
    Post count: 30
    This reply has been marked as private.
    June 24, 2015 at 7:48 am #187773
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,

    Please use Firefox browser to check. Hope it should work.

    – Mohammad

    June 24, 2015 at 9:55 am #187827
    gdh1975
    Member
    Post count: 30

    It cannot be cache, I have not tried Firefox as requested (new install), safari on a brand new macbook (which had never logged into the site before) and chrome.

    All cannot save settings?! Please help this is driving me nuts.

    June 24, 2015 at 10:28 am #187847
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,

    I need FTP login detail to check in detail.

    Thanks 🙂
    With Best Regards
    Mohammad

    June 24, 2015 at 10:58 am #187884
    gdh1975
    Member
    Post count: 30
    This reply has been marked as private.
    June 24, 2015 at 11:02 am #187891
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,

    Its not FTP. Your hosting provider will give this detail to you.

    -Mohammad

    June 24, 2015 at 11:11 am #187905
    gdh1975
    Member
    Post count: 30
    This reply has been marked as private.
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