New Landing › How can we help? › Themeforest Theme Support › Neighborhood › Thumbnail Images vary in sizes…hard crop is on!

Viewing 15 posts - 1 through 15 (of 23 total)
1 2
  • Back to forum
    Posted in: Neighborhood
  • February 25, 2017 at 6:31 pm #315128
    snarfe
    Member
    Post count: 80

    Hi, have scoured the other many posts on image and thumbnail image size though not found a solution.

    Recently uploaded new products and images went crazy. They were actually fine: thumbnails all same size, hard crop in centre of image (as per default) though after new prods, ALL are now wrong.

    On Shop page showing categories, thumbnails vary in size
    https://www.dropbox.com/s/cxo5zvawrpw2uxh/Screenshot%202017-02-25%2018.21.24.png?dl=0

    Product Image thumbnails vary in size
    https://www.dropbox.com/s/ah6rrilkt1vfgmc/Screenshot%202017-02-25%2018.22.38.png?dl=0

    Roll over on carousel crops but not in middle of original image (image on right is “rolled over”)
    https://www.dropbox.com/s/uzgdmhkerot6zi1/Screenshot%202017-02-25%2018.23.26.png?dl=0

    In WC Settings > Product > Display:

    Catalog Images 540 × 540 Hard Crop? Y
    Single Product Image 540 × 540 Hard Crop? Y
    Product Thumbnails 270 × 270 Hard Crop? Y

    Thumbnails have been regenerated numerous times, after each settings change.

    Plugins and child-theme have all been disabled and tested. No change.

    Starting to think could be css, though nothing has changed! No new plugins, no code changes, just new products, new sliders, a new page…

    February 27, 2017 at 5:11 pm #315315
    David Martin – Support
    Moderator
    Post count: 20834

    What image ratio sizes are you initially uploading?

    The images need to be a correct ratio/size in order to be regenerated to the required dimensions.

    February 27, 2017 at 5:22 pm #315320
    snarfe
    Member
    Post count: 80

    even if hard crop is on? Images I’Ve uploaded are not the same size, though isn’t that the point of the hard crop feature, to crop regardless of image size?

    As said, uploaded image size varies though width is always 1250px. Three I chose at random: 1250 x 1184 // 1250 x 1875 // 1250 x 833

    March 1, 2017 at 12:06 pm #315592
    David Martin – Support
    Moderator
    Post count: 20834

    Please add a WP login for us to take a closer look.

    Thanks.

    March 1, 2017 at 1:23 pm #315616
    snarfe
    Member
    Post count: 80
    This reply has been marked as private.
    March 2, 2017 at 7:16 pm #315824
    David Martin – Support
    Moderator
    Post count: 20834

    Your images should be better prepared before uploading, either a consistent ratio or a set size like 1024×1024 for example.

    Is there any scope to disable your plugins to check this is not plugin related?

    March 3, 2017 at 10:19 am #315861
    snarfe
    Member
    Post count: 80

    thanks for the answer David.

    Though, I still don’t get it. The “lifestyle” images are pretty much all 1250 x 1875 (portrait) and 1250 x 833 (landscape). Correct me if I’m wrong, though I thought hard crop should crop the photo to the chosen dimensions (in my case 270×270) from the centre of the original, like it does in the media gallery when looking at the “gallery” or “tiled” view.

    As said in the OP, I already tried disabling all plugins and child theme, there was no change.

    March 3, 2017 at 11:35 am #315869
    David Martin – Support
    Moderator
    Post count: 20834

    I’d like to get our lead dev’s opinion on this also. Do you mind keeping the plugins (not WooCommerce)/child theme disable whilst we look?

    Thanks.

    March 3, 2017 at 12:19 pm #315880
    snarfe
    Member
    Post count: 80

    Erm, well when exactly are you/the dev going to look? I can’t leave it like that for so long, a couple of hours maybe (also night-time in Central-Europe would be best!)

    March 6, 2017 at 1:22 pm #316022
    David Martin – Support
    Moderator
    Post count: 20834

    We can do this later today, UK GMT? Tricky to align our times with your though, let us know.

    Thanks.

    March 6, 2017 at 1:33 pm #316024
    snarfe
    Member
    Post count: 80

    Sounds great! Quietest time online for us would be after 8pm (UK GMT), if that’s possible? Let me know…also, do I need to do something, be online at the time or will you take care of everything (disabling plugins, etc.)?

    March 7, 2017 at 7:54 pm #316291
    David Martin – Support
    Moderator
    Post count: 20834

    No need anymore, I can to some extent replicate this locally. In discussion with the team now.

    Thanks.

    March 9, 2017 at 11:54 am #316550
    snarfe
    Member
    Post count: 80

    Hey guys, any update on this?

    March 10, 2017 at 5:11 pm #316868
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Not sure. Will forward it to my colleague David.

    -Rui

    March 10, 2017 at 5:26 pm #316875
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    Sorry for the delay. I’ve been working on this in between other tasks. My findings:

    1) I could easily replicate this on my dev version:

    2) I suspected, yet had to confirm the image sizes were generated from WooCommerce > Settings > Products > Display > Catalog Images

    3) I adjust my sizes to test and confirm this. I also rebuilt the image using the plugin: https://wordpress.org/plugins/regenerate-thumbnails/

    4) My tests conclude the image sizes are indeed controlled from Woo WooCommerce > Settings > Products > Display > Catalog Images .

    5) The reason your images are not cropping down correctly is because either the size WxH or the ratio is too small on upload to correctly create a correct minimum ratio square image which would be: 270 x 270. Hence the smaller height.

    Please upload a larger ratio/size image. Ex: 1200×800.

  • Back to forum
    Posted in: Neighborhood
Viewing 15 posts - 1 through 15 (of 23 total)
1 2

You must be logged in and have valid license to reply to this topic.

License required for one of the following items
Login and Registration Log in · Register