New Landing › How can we help? › Themeforest Theme Support › Uplift › Accordian Element Section Text Disappears

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    Posted in: Uplift
  • January 10, 2017 at 4:30 pm #309514
    nanhann
    Member
    Post count: 45

    I’m trying to add a new section in an accordion element and when I type new text in the “Section Title”, then click “Save”, it doesn’t update the text.

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    January 10, 2017 at 7:52 pm #309565
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Can you let me know the url of that page so I can give it a try?
    Thanks

    -Rui

    January 11, 2017 at 7:47 pm #309782
    nanhann
    Member
    Post count: 45
    This reply has been marked as private.
    January 13, 2017 at 12:32 pm #310034
    David Martin – Support
    Moderator
    Post count: 20834

    Glad you got this sorted. What OS/version are you using?

    Does the update only fail in Microsoft Edge?

    January 13, 2017 at 3:13 pm #310061
    nanhann
    Member
    Post count: 45

    I’m on Windows 10 and I only tried it in Edge and Chrome. Chrome works fine.

    Thanks for all your help!

    January 16, 2017 at 3:47 pm #310277
    nanhann
    Member
    Post count: 45

    Thanks for your help in sorting this out!

    January 16, 2017 at 8:19 pm #310347
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    no problem.
    -Rui

    March 9, 2017 at 5:40 pm #316646
    nanhann
    Member
    Post count: 45

    Greetings,

    I am making new additions to my accordion element and am running into this same issue. I’ve tried making the change in Google Chrome and MS Edge, I also restarted my computer to see if that would help, but the text in the Section Title still disappears when I try to enter it. I’ve tried multiple times on both browsers.

    Please help!

    Thank you,
    Nancy

    March 13, 2017 at 6:02 pm #317069
    David Martin – Support
    Moderator
    Post count: 20834

    Please can you disable all plugins leaving only Swift Framework and WooCommerce active.

    March 15, 2017 at 4:33 pm #317328
    nanhann
    Member
    Post count: 45

    Hi David,

    WooCommerce isn’t listed in my plugins list. We don’t use it, so I have all the settings turned off in the “Theme Options” section.

    I’ve deactivated all the other plugins, except Swift Framework, as requested. I tried making the change in the new Accordion Section after these changes were made, but am still running into the same problem.

    Your help is appreciated as we’re trying to meet a deadline.

    Let me know next steps.

    Thanks so much!

    March 17, 2017 at 11:27 am #317503
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    I am testing this here: http://info.aladvantage.com/?p=273.

    Everything is working great, can you please test adding a couple of new sections? Any chance you can provide a screencast?

    Thanks.

    March 20, 2017 at 3:59 pm #317762
    nanhann
    Member
    Post count: 45

    Hello again David,

    Sorry for the delay in responding. I’m off from Fri to Sun.

    I updated my theme and tried doing the update again and still have the same issue. The problem is the same as the screenshots submitted on January 10th.

    Essentially, I type in the text in the Section Title field, then click the “save icon” and the text in the title still shows “Section #”, not the new title that I just typed in.

    Is it possible there’s a limit to the max number of sections?

    Please help!

    Thank you,
    Nancy

    March 21, 2017 at 1:27 pm #317889
    David Martin – Support
    Moderator
    Post count: 20834

    Can you try and edit my test page: http://info.aladvantage.com/?p=273

    When you edit this page please let me know your browser/OS in use.

    March 21, 2017 at 4:48 pm #317928
    nanhann
    Member
    Post count: 45

    Hello,

    I got this message when going to the URL that you sent.

    “404 – Sorry but we couldn’t find the page you are looking for. Please check to make sure you’ve typed the URL correctly.”

    I’m using Google Chrome.

    Let me know what you’d like me to try next.

    Thanks!

    March 22, 2017 at 4:00 pm #318110
    David Martin – Support
    Moderator
    Post count: 20834

    You need to be logged in to view the page.

    Thanks.

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