[PolkaDotDesign]

It continues to spin when after one enters their address information. In addition, the “your order” information is overlapping the margins now for some odd reason. Screenshot attached.

PV

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[PolkaDotDesign]

Hi Ed,

I disabled the WooCommerce Amazon Payments Advanced Gateway plugin and the checkout button showed back up. The problem is that the order details in the cart keep spinning though.

Thanks,
PV

[PolkaDotDesign]

Hi Ed,

Do you happen to have a status on this?

Thanks,
PV

[PolkaDotDesign]

Another example of the checkout not being available is here in this screenshot. You personalize and add a product to the cart, then there’s no where else to go.

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[PolkaDotDesign]

Hi Ed and thank you for the responses.

Sorry to hear you have been having issues. If you are using a plugin which modifies the way simple products are set up, then you’ll want to go ahead and disable the product add to cart ajax. This can be done in Theme Options > WooCommerce > Product Options. That should resolve the add to cart issues.

I have done this and it has fixed this issue. Will I lose anything functionality with this change?

– Site is not loading as fully secure. Error citing: static-na.payments-amazon.com returned an error (Possibly 404 not found or other webserver error) I cannot find why this is happening. I just know that if I deactivate the payment option, the site is fully secure. This isn’t anything to do with the theme (likely in a plugin?).

I have reached out to the developer of the Amazon plugin to see if they can let me know what’s happening here.

– Checkout option is not always available. You can view your cart, but not checkout sometimes. Can you expand on this? Which checkout options are you referring to, i.e. where is it displayed?

On non-customizable products, the checkout option is available. Anything that needs to be personalized (gravity forms), will not show checkout options. Screenshot attached.

– Nothing with customization can be added to cart. See my first comment

Can add to cart, but not checkout.

– Nothing with min/max quantity options in place can be added to cart. See my first comment

Can add to cart, but not checkout.

– FedEx ajax call stalls in cart at times. This wouldn’t be anything to do with the theme – 3rd party plugin.

I have reached out to FedEx developer to see if they can shed some light.

The insufficient permissions page sounds like something is wrong with your admin account. When the theme is activated you are taken to the install plugins page (Appearance > Install Plugins). Are you able to access that page manually?

Have reached out to WPEngine to see if they can see what’s up.

So, it looks like for the time being, I just need your help on the checkout issue with customizable/personalized products that are using gravity forms.

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[PolkaDotDesign]

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[PolkaDotDesign]

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[PolkaDotDesign]

Hi David,

I keep finding more and more issues. It’s discouraging as I feel like I have taken 5 steps back. I’m not sure if they’re all theme related, but I can tell you that all was well (with the exception of the mobile viewing issues) before I updated the theme and framework.

As of this moment, these are the issues I’m experiencing.

– Site is not loading as fully secure. Error citing: static-na.payments-amazon.com returned an error (Possibly 404 not found or other webserver error) I cannot find why this is happening. I just know that if I deactivate the payment option, the site is fully secure.

– Checkout option is not always available. You can view your cart, but not checkout sometimes.

– Nothing with customization can be added to cart.

– Nothing with min/max quantity options in place can be added to cart.

– FedEx ajax call stalls in cart at times.

– Anytime I try to activate any of the Atelier themes, I get the error: You do not have sufficient permissions to access this page. A refresh is then required and it is actually activating it. It just seems like something is wrong.

These are what I’ve found thusfar, but I’m afraid more will appear.

I have pushed the current build to the staging server and will provide Admin creds in a private post.

Theme 2015 is activated.

http://pdd.staging.wpengine.com/

[PolkaDotDesign]

Actually, I just noticed that the theme is now not working properly with the WooCommerce Advanced Product Quantities plugin. When I change to another WP theme, it works fine. The theme will not allow the product to add to cart and tosses an error about the quantity rule.

If you try to add this to the cart, you will see what I mean.
http://pdd.staging.wpengine.com/product/fall-baby-shower-pumpkin-invitation/

Like I said, it works with other themes and it worked before the update.

Thanks,
PV

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[PolkaDotDesign]

My bad. Here’s the screenshot.

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[PolkaDotDesign]

Thank you for the links. I have been trying to update the theme and framework for some time. I have successfully updated both now and it appears to be working/viewing properly on mobile. Is there anything I should be concerned with since I updated via FTP rather than within WP? Could something I needed possibly be overwritten?

Thanks,
PV

http://www.polkadotinvitation.com/

[PolkaDotDesign]

I’m not sure if this makes a difference, but I have noticed inside the SC Theme Editor/CSS/responsive.css that there are quite a few red X’s in there. Feel free to login and take a check.

http://pdd.staging.wpengine.com/wp-admin/themes.php?page=scte-theme-editor&theme=atelier&file=%2Fcss%2Fresponsive.css

[PolkaDotDesign]

Hi David,

I haven not edited any files other than the ones the Swift Ideas team has asked me too to fix issues posted in the forum. I am not seeing the site load like the screenshot above. Also, when I try to update the theme, I get the following…

The update process is starting. This process may take a while on some hosts, so please be patient.

Enabling Maintenance mode…

Updating Theme Atelier (1/1)
Downloading update from http://wp-updates.com/api/1/download/theme/V6NzE2EIDNoPXeVPL5E:jg/atelier…
Unpacking the update…
Installing the latest version…
Theme update failed.
An error occurred while updating Atelier: The package could not be installed. The package contains no files.
Disabling Maintenance mode…

All updates have been completed.

Also, when I try to activate either one one of the Atelier themes, I get the error:

You do not have sufficient permissions to access this page.

I’m not sure what’s up with this theme now.

PV

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[PolkaDotDesign]

It looks good. Thank you, Mohammad. What was the issue?

PV

[PolkaDotDesign]

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