[jennmattern]

Thanks, but nevermind. I can’t afford to lose yet another weekend of work time to troubleshooting, so I’m just going to hire a third party developer I know to fix it this time.

[jennmattern]

But like I asked before, which file is actually calling the shortcodes? Like I also said, I cannot keep re-installing this theme and re-doing customizations. Every time I customize something, something else that’s completely unrelated seems to break. That’s not normal.

And frankly, support seems to be going downhill since switching to a forum model. Support used to be fast and helpful in actually resolving issues. Now it’s just the same suggestions of disabling plugins (which I already know to do) and ultimately having to re-install the theme. I love the theme. But it’s getting absurd. If I can just compare the appropriate files, that makes far more sense than re-doing everything (yet again). I’ve already disabled all plugins. Still persists. I’ve already put your default files in for anything edited or even opened by me (header.php and style.css). Still persists. So clearly the problem is elsewhere. Maybe something got messed up in the installation this time around. But without knowing what specific file to check, I can’t troubleshoot.

[jennmattern]

The only file I recall editing directly was header.php and I already tried restoring your default version. It didn’t resolve the problem, so I put my edited version back in.

The only other thing I could think of was that maybe Woothemes shortcodes were causing conflicts. But I still had the problem with that (and all other plugins) de-activated.

I just can’t afford to keep reinstalling from scratch and re-doing all of my customizations every time a problem comes up. I can’t find anything done manually that would have screwed up shortcodes. Is there a specific file where they’re called that I can check and compare with the default in the download?

[jennmattern]

This reply has been marked as private.

[jennmattern]

I just gave up and re-installed a fresh version of Pinpoint to resolve the issue. Thanks.

[jennmattern]

On a side note, I also tried to restore the default stylesheet and header.php files to make sure Google fonts weren’t missing in them somewhere. Even those defaults didn’t help.

[jennmattern]

I tried both and unfortunately there was no change. Even with all plugins off and default Pinpoint settings, I still didn’t have any Google fonts in the dropdown menu.

[jennmattern]

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[jennmattern]

Thanks. I replied to the email announcement from this post with the login details. If I need to send the info to another address, just let me know.

I’ve since run side-by-side comparisons of my style.css and that in the PinPoint download, and it didn’t seem to turn up any font-family discrepancies. I did the same with the header.php file and the google fonts info seems to match. The only thing I removed from my header.php file was the site title section because it was interfering with my preferred SEO plugin.