[designprime]

Have to admit guys, coming from using many other themes the support just isn’t up to par here at all and certainly shouldn’t be advertised as 5 star. I know you must be busy and want to be fair, but compared with other themes our it’s really not great.

We just had issue after issue with this theme and wasted a lot of valuable time trying to resolve them, but have now decided to use another theme. Please can you delete our account here as we won’t need it any more.

We wish you all the best and hope the theme is improved in the future.

[designprime]

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[designprime]

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[designprime]

Just to clarify, we love your theme which is why we chose it. We just seem to be encountering lot’s of issues and don’t know if it’s a corrupt install, something we’re doing wrong or actually your theme.

Another bug we found was that sometimes the portfolio ‘sort’ options cover up the sidebar when they drop down too.

Thanks,

[designprime]

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[designprime]

Hi Thosch,

Thanks for the reply but this doesn’t seem to work. The aspect ration of the thumbnails we’re uploading were already in the correct format but it displays in what appears to be 4:3 ration instead. Also, if we use a thumbnail we can’t seem to get a video to embed on the details page either? If we can’t resolve this we’ll need to go back to using another theme so please can you help.

thethrillmill, sorry for kinda hijacking your thread here. 🙂

[designprime]

3. Is it possible to change the height x width ratio of the portfolio thumbnails? Right now all of my work is videos and I’d like to change the thumbnails to be 16×9 to reflect that.

We also REALLY need to know this please as all our work is video related. Is there no way to respect the original aspect ratio of the image here ?

Thanks,

[designprime]

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[designprime]

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[designprime]

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[designprime]

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[designprime]

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[designprime]

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[designprime]

Forgot to mention, we’re using Alt5 background image in case that also helps to know and I can provide a link if necessary. Thanks.