[cobersolutions]

Hi Rui,

If it wasn’t a live contest I would say yes, anyway you could clone it and run tests that way?

Also we aren’t using the maps, I know it keeps flagging that in console, any way to deactivate that if not in use? (probably for another thread, I can ask in a separate thread if need be)

Thanks!

[cobersolutions]

Hi David,

So if you do the following steps to replicate what I am talking about:

Instance 1: English page:

Go to the homepage and scroll down to the Grey prize area, click on the text link “rules and regulations” (in sentence -*See contest rules & regulations for details.). You will see it does not go to the anchor.

Instance 2: English page:

On the homepage again, scroll down to the footer and click on “Rules and Regulations”, it does nothing again.

Now if you click through to any other page. Scroll down to the footer and click on “Rules and Regulations” and it will take you to the anchor as intended.

It seems like the page needs to refresh in some way for the anchor to work but if the anchor is found within the page the anchor link is on, it doesn’t work. Strangely enough it seems to work ok on the French.

Hopefully that makes more sense!

[cobersolutions]

Hi Rui,

The issue has not been resolved as per my last message, would you know what else it could be causing this issue?

Thanks!

[cobersolutions]

Hi Rui,

The issue hasn’t been resolved on the english side, I was only confirming that the full link was there as you mentioned in your previous post.

Thanks!

[cobersolutions]

Hi Rui,

I did end up using the full url in the link, I’ve tried https and http alternatives as well but it hasn’t done anything. French works perfectly for some reason.

Thanks!

[cobersolutions]

Perfect thank you Rui!

[cobersolutions]

Hi Rui,

Sorry I didn’t realize that it goes to the bottom of the list when I updated the thread with what I did to troubleshoot. I do have the full url in the link. Do you could kindly remove the url from this thread as per my initial request (original post) from public eye as well.

I found that if you enter the URL when you are not on the home page for the english side or click the same link in the footer on another page it works…its like it needs to refresh for it to detect the anchor.

Thanks!

[cobersolutions]

Hello,

It’s been 4 days that I haven’t heard from anyone, can someone please take a look at this issue?

Thanks!

[cobersolutions]

Hello,

Just following up as I haven’t heard from anyone in a few days. Can someone let me know when this issue can be looked at or if it has been reviewed?

Thanks!

[cobersolutions]

I’ve been doing some troubleshooting and turns out even the french anchors in the tabs are intermittently working. I have determined that if you are on another page then where the tabs are, the link works correctly. I have found this to be true as well through google analytics, it does not pick up the tab anchor link when I am on the home page but say I am on the contact page and click on Rules and Regulations in the footer, it recognizes it. Something odd is happening on between the links on the page where the tabs reside.

[cobersolutions]

An update popped up for the theme so I updated, it is now at the latest version then I wrote out when I first submitted this case.

[cobersolutions]

Hello,

This has corrected the issue. Do you know which update this will be released in? We have a few more sites with Cardinal that use portfolios.

Thanks!

[cobersolutions]

This reply has been marked as private.

[cobersolutions]

Hello,

I am not 100% sure what you mean by “single portfolio” but it only happens on the the detail page where the “related projects” section is only (that I have noticed). I can let you know if I see it elsewhere if I come across this.

I will get you the FTP information too.

Thanks!

[cobersolutions]

This reply has been marked as private.