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    Posted in: We hit Power Elite.
  • June 16, 2017 at 11:03 pm in reply to: Missing page content – everything has been updated #329075
    chjcoughlan
    Member
    Post count: 4

    Wow – great customer service strategy… blame the customer.

    I had taken note of the red box but as this issue was affecting EVERYONE it made no difference when you responded to me which was evident in your replies. I first posted on June 12 and wasn’t able to use your theme until yesterday, June 16.

    The Swift Framework release DID NOT resolve all issues. It was only when both the framework and theme had been updated that I was able to use it. No other themes I manage were affected by 4.8.

    June 15, 2017 at 5:57 am in reply to: Missing page content – everything has been updated #328888
    chjcoughlan
    Member
    Post count: 4

    Your response says that it is resolved but also that you are working on it now. Which one is it? This is the WORST support I have ever received. Get your shit together. This is unacceptable to not be able to work with a theme for over a week!

    June 14, 2017 at 7:02 am in reply to: Missing page content – everything has been updated #328572
    chjcoughlan
    Member
    Post count: 4

    UPDATE: After updating Swift Framework again the content is now showing in the backend. However there are STILL formatting issues. The start shopping section is not showing correctly on the homepage for instance.

    June 14, 2017 at 6:32 am in reply to: Missing page content – everything has been updated #328571
    chjcoughlan
    Member
    Post count: 4

    This is ridiculous. I have waited days for this to be fixed all whilst I get behind on work. I have never been completely unable to use a theme before let alone so soon after purchase. And no response from the developers??????

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