New Landing › How can we help? › Themeforest Theme Support › Pinpoint › WP Dashboard not loading (Pinpoint 1.62)

Viewing 13 posts - 1 through 13 (of 13 total)
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    Posted in: Pinpoint
  • February 1, 2015 at 2:03 am #146029
    FruitbatDesign
    Member
    Post count: 27

    Hello,

    There is an issue with Pinpoint 1.62, making all dashboard pages inaccessible (just a blank screen shows). The site works fine with the default theme and I’ve disabled all the plugins to see if they are causing the problem, but this didn’t fix it.

    I tried to manually overwrite the theme via FTP, but this also did not help.

    Could you please take a look?

    Kind Regards

    Leon

    February 2, 2015 at 10:19 am #146201
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Can you provide us admin access to check that situation?
    Use the private reply.

    -Rui

    February 2, 2015 at 10:21 pm #146519
    FruitbatDesign
    Member
    Post count: 27
    This reply has been marked as private.
    February 3, 2015 at 7:52 am #146585
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please open to edit wp-config.php at wordpress root installation directory.

    Find this code:-
define( 'WP_DEBUG', true );
Change to-:
define( 'WP_DEBUG', false );

    Thanks 🙂
    With Best Regards
    Mohammad

    February 3, 2015 at 9:03 am #146611
    FruitbatDesign
    Member
    Post count: 27
    This reply has been marked as private.
    February 3, 2015 at 9:09 am #146617
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Sorry i need to set it true to check the issue.
    Thanks
    Mohammad

    February 3, 2015 at 9:32 am #146629
    FruitbatDesign
    Member
    Post count: 27
    This reply has been marked as private.
    February 3, 2015 at 11:06 am #146669
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    I need your FTP login detail to resolve the issue.
    Thanks
    Mohammad

    February 3, 2015 at 10:10 pm #146963
    FruitbatDesign
    Member
    Post count: 27
    This reply has been marked as private.
    February 4, 2015 at 1:44 pm #147186
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    I have just resolve the issue so please check it now.
    Thanks
    Mohammad

    February 4, 2015 at 8:41 pm #147338
    FruitbatDesign
    Member
    Post count: 27
    This reply has been marked as private.
    February 4, 2015 at 11:02 pm #147354
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    That’s great. Thanks Mohammad
    I just forward it to my colleague so he can reply when he comes online.

    -Rui

    February 5, 2015 at 2:00 am #147375
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    There was a extra space in functions.php thats cause to issue.
    Thanks
    Mohammad

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    Posted in: Pinpoint
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