New Landing How can we help? Themeforest Theme Support Neighborhood WooCommerce – NEED HELP, transactions are declining! :(

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  • #16012
    waltonandpolk
    Member
    Post count: 11

    OK so test orders work on Authorize.net and I had Mijireh setup the professional installation because while the test orders were working there, something was going awry between my site and checkout. It’s still broken! I’m worried it’s something wrong with WooCommerce because I had problems with the install of Neighborhood.

    Systems status looks like everything is fine, but I get this error whenever you get to the last phase of checking out:

    • Order failed: This transaction has been declined

    How do I fix this? 🙁 This is kind of urgent – is there a premium support service somewhere? The site is http://www.bearbottomcandles.com

    #16156
    Melanie – SUPPORT
    Member
    Post count: 11032

    Hey, I’d recommend visiting the WooCommerce forums because it seems like there’s something malfunctioning in the checkout process which is WooCommerce.

    Cheers

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