New Landing › How can we help? › Themeforest Theme Support › Pinpoint › Widgets no longer showing in sidebar

Viewing 11 posts - 1 through 11 (of 11 total)
  • Back to forum
    Posted in: Pinpoint
  • December 9, 2015 at 5:54 pm #234296
    southriver
    Member
    Post count: 2

    Hi-
    Updated both WP and PP versions and widgets no longer show up in the sidebars. Tried:

    – emptying page and site cache
    – deactivating/reactivating plugins
    – switching widget selection
    – switching sidebar selection
    – creating and selecting new widgets to show
    – creating new page and recreating layout
    – switching theme back and forth between parent/child theme

    Thanks in advance for any insight you can provide!

    December 9, 2015 at 6:02 pm #234299
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    WordPress 4.4 is the cause of this, we have a fix in place and we are issuing the updates currently for each theme.

    Thanks.

    December 14, 2015 at 5:24 pm #235338
    ralloux
    Member
    Post count: 3

    Same issue here / problem with sidebar widgets
    what are the changes made to files regarding this issue please
    so we can check and correct, manually if needed?

    December 14, 2015 at 5:50 pm #235349
    David Martin – Support
    Moderator
    Post count: 20834

    Hi @ralloux,

    Are you using a child theme?

    We released an update to go with WP 4.4 to fix this issue last week.

    If you are using a child theme, please update those files within using the files from the parent theme.

    Thanks,
    David.

    December 14, 2015 at 6:17 pm #235359
    southriver
    Member
    Post count: 2

    The site we had issues with is using a child theme, and we can confirm the update DID fix the issue. Thanks!

    December 14, 2015 at 6:30 pm #235368
    David Martin – Support
    Moderator
    Post count: 20834

    Great, no problem.

    Thanks.

    December 14, 2015 at 9:25 pm #235422
    ralloux
    Member
    Post count: 3

    Hi, thanks for the reply!
    yes I am using a child theme.. but if i replace the files on the child theme with those on the parent theme, all changes done on the child theme, will be discarded ?
    Or am I missing something here?
    do I have to replace the style.css on the child theme too??
    sorry I am bit confused maybe..

    December 15, 2015 at 8:43 am #235502
    ralloux
    Member
    Post count: 3

    Updating the files on the child theme too, DID fix the issue
    BUT had to redo all ‘child’ work except style.css which I did not update.

    December 15, 2015 at 8:50 am #235505
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Yes, you need redo all changes.
    Thanks
    Mohammad

    December 16, 2015 at 2:57 pm #235909
    [email protected]
    Member
    Post count: 2

    Hi!

    I have the same issue. According to the Theme page I have version 1.67 installed and I don’t have any child themes installed to what I can see. How can I upgrade to a version with this fix?

    Thank you

    December 16, 2015 at 3:49 pm #235926
    David Martin – Support
    Moderator
    Post count: 20834

    @[email protected] – please create a new thread so you can privately post your WP URL and login details.

    Thanks.

  • Back to forum
    Posted in: Pinpoint
Viewing 11 posts - 1 through 11 (of 11 total)

You must be logged in and have valid license to reply to this topic.

License required for one of the following items
Login and Registration Log in · Register