Where did swiftbuilder go?

[curtissdc]

Since the wordpress update and the subsequent Dante theme update, I can’t find the swift page builder. Where can I find it now?

[Kyle – SUPPORT]

Hi

That’s odd, please provide a login so I can check

– Kyle

[curtissdc]

This reply has been marked as private.

[Kyle – SUPPORT]

Can you try deactivating your plugins to see if that fixes the issue?

– Kyle

[curtissdc]

No that didn’t work and the other weird thing is when i try to edit a post or page, if I am in text mode, I can see the content of the page. When I switch tovisual, the page is blank

[curtissdc]

It must have something to do with the update. I am wondering if I did not install it correctly. Just to review the steps I took so you can tell me where I went wrong:
1. I went to my downloads and found the Dante theme
2. I clicked download and then chose all “files and documentation”
3. This then downloaded themeforest-6175269-dante-responsive-multipurpose-wordpress-theme-wordpress-theme.zip on my computer.
4. I unzipped this file and inside was Dante v3.2.6
5. Using filezilla I uploaded this to my sites theme folder.

Was there a step I missed or did incorrectly?

[Kyle – SUPPORT]

Did you extract the zip folder after it uploaded?

– Kyle

[curtissdc]

Yes. Was I not supposed to?

[Kyle – SUPPORT]

Yes

Please go to Appearance > Themes and check the version number is 3.2.6

– Kyle

[Kyle – SUPPORT]

Yes

Please go to Appearance > Themes and check the version number is 3.2.6

– Kyle

[David Martin – Support]

Please disable all plugins leaving just WooCommerce active, does the PB appear?

Thanks.

[curtissdc]

I have attached an image showing that I am using 3.2.6..

Also I tried your suggestion of disabling all plugins except WooCommerce. Still nothing

Attachments:

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[Kyle – SUPPORT]

You have a lot of 403 forbidden errors, please contact your hosts to resolve the issue: http://d.pr/i/1hr9F/32yhyL2T

– Kyle

[curtissdc]

thank you. I had my host fix the 403 errors. Then deleted the theme and reuploaded it. This fixed the issue. Now I have a different issue, which I’ll post as a new topic

[curtissdc]

Just changing the status to resolved.