New Landing › How can we help? › Themeforest Theme Support › Dante › Where did swiftbuilder go?

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    Posted in: Dante
  • April 14, 2016 at 1:30 pm #261475
    curtissdc
    Member
    Post count: 62

    Since the wordpress update and the subsequent Dante theme update, I can’t find the swift page builder. Where can I find it now?

    April 14, 2016 at 2:39 pm #261503
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    That’s odd, please provide a login so I can check

    – Kyle

    April 14, 2016 at 2:42 pm #261504
    curtissdc
    Member
    Post count: 62
    This reply has been marked as private.
    April 14, 2016 at 3:22 pm #261515
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Can you try deactivating your plugins to see if that fixes the issue?

    – Kyle

    April 14, 2016 at 3:33 pm #261517
    curtissdc
    Member
    Post count: 62

    No that didn’t work and the other weird thing is when i try to edit a post or page, if I am in text mode, I can see the content of the page. When I switch tovisual, the page is blank

    April 14, 2016 at 8:13 pm #261575
    curtissdc
    Member
    Post count: 62

    It must have something to do with the update. I am wondering if I did not install it correctly. Just to review the steps I took so you can tell me where I went wrong:
    1. I went to my downloads and found the Dante theme
    2. I clicked download and then chose all “files and documentation”
    3. This then downloaded themeforest-6175269-dante-responsive-multipurpose-wordpress-theme-wordpress-theme.zip on my computer.
    4. I unzipped this file and inside was Dante v3.2.6
    5. Using filezilla I uploaded this to my sites theme folder.

    Was there a step I missed or did incorrectly?

    April 15, 2016 at 7:47 am #261612
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Did you extract the zip folder after it uploaded?

    – Kyle

    April 15, 2016 at 11:07 am #261700
    curtissdc
    Member
    Post count: 62

    Yes. Was I not supposed to?

    April 15, 2016 at 11:18 am #261703
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Yes

    Please go to Appearance > Themes and check the version number is 3.2.6

    – Kyle

    April 15, 2016 at 11:18 am #261704
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Yes

    Please go to Appearance > Themes and check the version number is 3.2.6

    – Kyle

    April 15, 2016 at 11:22 am #261706
    David Martin – Support
    Moderator
    Post count: 20834

    Please disable all plugins leaving just WooCommerce active, does the PB appear?

    Thanks.

    April 15, 2016 at 12:55 pm #261748
    curtissdc
    Member
    Post count: 62

    I have attached an image showing that I am using 3.2.6..

    Also I tried your suggestion of disabling all plugins except WooCommerce. Still nothing

    Attachments:
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    April 15, 2016 at 12:58 pm #261753
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    You have a lot of 403 forbidden errors, please contact your hosts to resolve the issue: http://d.pr/i/1hr9F/32yhyL2T

    – Kyle

    April 15, 2016 at 5:46 pm #261837
    curtissdc
    Member
    Post count: 62

    thank you. I had my host fix the 403 errors. Then deleted the theme and reuploaded it. This fixed the issue. Now I have a different issue, which I’ll post as a new topic

    April 15, 2016 at 6:24 pm #261846
    curtissdc
    Member
    Post count: 62

    Just changing the status to resolved.

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    Posted in: Dante
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