New Landing › How can we help? › General › Feedback & Suggestions › when logging out, cart is cleared.. How can I fix?

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    Posted in: Feedback & Suggestions
  • March 9, 2015 at 8:50 am #155873
    jyc109th
    Member
    Post count: 80

    Hello. I’m using neighborhood theme. I have a question.
    I want to keep cart, when I logout, but When I logout, cart is cleared..

    I don’t know why..

    – Woocommerce Version: 2.3.5
    – YITH wishlist version: 2.0.4

    How can I fix this problem..?

    Thank you!

    March 9, 2015 at 11:21 am #155920
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    That’s a strange situation, probably an plugin conflict.
    Can you provide us and admin user so we can give it a try?

    Use the private reply option.

    -Rui

    March 9, 2015 at 12:37 pm #155961
    jyc109th
    Member
    Post count: 80
    This reply has been marked as private.
    March 9, 2015 at 12:56 pm #155972
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Just tested it and it happens the same.

    Try that situation with the default WordPress theme just to discard any situation in our theme.

    -Rui

    March 9, 2015 at 1:36 pm #155981
    jyc109th
    Member
    Post count: 80
    This reply has been marked as private.
    March 9, 2015 at 1:53 pm #155986
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    I need that you make the test I ask you, activating the default WordPress theme.
    It’s very complicated to me because of the language.

    -Rui

    March 9, 2015 at 11:31 pm #156118
    jyc109th
    Member
    Post count: 80
    This reply has been marked as private.
    March 9, 2015 at 11:51 pm #156121
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    The goal of the test I asked was to ensure that this was not theme related. Since it’s also happening with default WordPress theme, you should contact Woocommerce support team to figure this out for you.

    -Rui

    March 9, 2015 at 11:54 pm #156122
    jyc109th
    Member
    Post count: 80

    Hello, Rui.

    Thank you for your reply. I’ll do that~

    March 9, 2015 at 11:56 pm #156123
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    No problem.
    -Rui

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