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    Posted in: Joyn
  • April 19, 2015 at 6:38 pm #166282
    creativebark
    Member
    Post count: 96

    Website is not loading gets stocked on the pre-loader stage.
    Please help!

    Thanks,

    April 20, 2015 at 6:22 am #166315
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please upgrade to latest version 2.06 of theme. Hope it should fix the issue.
    Thanks
    Mohammad

    April 22, 2015 at 2:00 pm #167357
    creativebark
    Member
    Post count: 96

    Already did and nothing happened!

    April 22, 2015 at 2:01 pm #167359
    creativebark
    Member
    Post count: 96

    I’ve an important meeting this week and I need to aite to work! Heeelp

    April 22, 2015 at 2:54 pm #167382
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    I tried some things and it seems memory issues. Can you increase it a little bit by editing the wp-config.php
    https://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP

    Disable the plugins you are not using.

    -Rui

    April 23, 2015 at 7:12 pm #167855
    creativebark
    Member
    Post count: 96

    Thanks for the email. I read the page you sent me but I’m not sure how to make the change. I don’t see in the wp-config.php the field to increase the memory. Is this something you guys can help me out?

    April 24, 2015 at 1:15 am #167908
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Try adding this line to your wp-config.php file:
    Increasing memory allocated to PHP
    define('WP_MEMORY_LIMIT', '64M');

    Thanks
    Mohammad

    April 25, 2015 at 9:28 pm #168605
    creativebark
    Member
    Post count: 96

    Site is till not working after trying a few things. Talk to host provider and they mentioned either is a plugin or theme problem.

    – Increased php memory
    – Deactivated plugins 1 by 1 and nothing
    – The plugins activated are all the required by the site
    – Updated Joyn theme

    Please advise. I don’t know what else to do to get the site to load again.

    April 25, 2015 at 10:46 pm #168621
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Can you provide ftp access so I can check it further?
    Use the private reply.

    -Rui

    April 27, 2015 at 3:33 pm #169094
    creativebark
    Member
    Post count: 96
    This reply has been marked as private.
    April 28, 2015 at 2:18 pm #169599
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779
    This reply has been marked as private.
    April 28, 2015 at 4:37 pm #169649
    creativebark
    Member
    Post count: 96

    if i update to the attached files you sent me would the template delete my previous website?

    please advise.

    April 28, 2015 at 4:44 pm #169650
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    The version is the same so unless you made any modification in the theme files there is no problem. I’m just afraid that the update you made previously didn’t completed.

    -Rui

    April 28, 2015 at 4:52 pm #169653
    creativebark
    Member
    Post count: 96
    This reply has been marked as private.
    April 28, 2015 at 4:58 pm #169656
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    I already advised if you didn’t made any modification in the files of the theme(.php .css .js) then there is no problem.

    The theme options and all the other content is stored in the database and that won’t change.

    -Rui

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    Posted in: Joyn
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