New Landing › How can we help? › Atelier › visual composer is not working /behaving

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    Posted in: Atelier
  • September 16, 2015 at 4:51 am #213367
    seabreezeh
    Member
    Post count: 38

    hello there,
    somehow my visual composer is not working , although I checked the setting and everything 🙁
    Thank you ,
    Van

    September 16, 2015 at 8:58 am #213415
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    Can you be more specific about what’s not working?

    – Kyle

    September 17, 2015 at 5:07 am #213906
    seabreezeh
    Member
    Post count: 38

    Hi Kyle,
    thank you for getting back to me . I did not receive the notification this time .. SO sorry
    Visual basic , when I clicked on edit page , I saw white page and text boxes , when I clicked on one of the text box, I saw bunch of codes .
    Please see the attachment
    Thank you !

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    September 17, 2015 at 8:54 am #213975
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Try to disable all plugins except Swift Framework and Visual composer to discard any plugin conflict?

    -Rui

    September 24, 2015 at 12:23 pm #216116
    dsirard11
    Member
    Post count: 122

    Did you ever solve your collapsible menu issue on the Product page? I’d like to know how to do it.

    Thank you,
    Dawna

    September 24, 2015 at 12:25 pm #216121
    David Martin – Support
    Moderator
    Post count: 20834

    Hi Dawna,

    Please be specific about what your issue is. Please post a link and a further details of what you are trying to do.

    Thanks,
    David.

    September 24, 2015 at 1:53 pm #216150
    vibech
    Member
    Post count: 16

    After updating the theme to v1.74 and Visual Composer to V4.7 i can not save any changes i make to rows or columns.

    September 24, 2015 at 3:54 pm #216201
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    @vibech

    Can you provide us your site url page and some admin credentials?
    Do you mean when editing with Swift Page Builder or with Visual Composer?

    Thanks

    -Rui

    September 24, 2015 at 4:29 pm #216229
    vibech
    Member
    Post count: 16
    This reply has been marked as private.
    September 24, 2015 at 4:48 pm #216240
    vibech
    Member
    Post count: 16
    This reply has been marked as private.
    September 24, 2015 at 4:50 pm #216242
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    Atelier is compatible with Visual Composer.

    Can you please run all plugin/theme/WP updates and test again?

    Thanks,
    David.

    September 24, 2015 at 5:12 pm #216252
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    I just manage to create a new page and add some content with Visual composer without any problem.
    http://yoursiteurl.com/wp-admin/post.php?post=981&action=edit
    https://www.dropbox.com/s/yrmk18kpvguaz3r/Screenshot%202015-09-24%2017.13.29.png?dl=0

    The page is in Draft mode.

    Can you try to clear the browser cache and try in a different browser?

    -Rui

    September 24, 2015 at 5:31 pm #216262
    vibech
    Member
    Post count: 16
    This reply has been marked as private.
    September 24, 2015 at 5:34 pm #216265
    vibech
    Member
    Post count: 16
    This reply has been marked as private.
    September 24, 2015 at 5:50 pm #216272
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    I managed to replicate it but it has nothing to do with the theme.
    It’s cause by this plugin in the screenshot below.

    https://www.dropbox.com/s/yola08hgp14f579/Screenshot%202015-09-24%2017.51.02.png?dl=0

    -Rui

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