New Landing › How can we help? › Themeforest Theme Support › Ability › Videos not embedding properly in portfolio items

Viewing 13 posts - 1 through 13 (of 13 total)
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    Posted in: Ability
  • March 26, 2014 at 10:38 pm #61417
    Polymvth
    Member
    Post count: 21

    robertmalcolm.com
    Ability v. 1.9.1
    Word PRess 3.8.1

    When I click on a portfolio item half the time it just shows the text description and the video that should be embedding does not appear at all. Sometimes the video players load sometimes they don’t. This is a big issue if clients are unable to see videos in my portfolio half the time when they click on them.

    March 27, 2014 at 1:57 pm #61699
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    I tested with firefox and its working perfect here .
    With Best Regards
    Swift Ideas

    March 31, 2014 at 3:23 am #62557
    Polymvth
    Member
    Post count: 21

    Ok well I assure you I’m not making it up. I’ve tried it on other computers on chrome and mozilla and I keep getting the same effect. It’s like once I open portfolio item the chance of the video embedding when I open another greatly decreases and I have to refresh to open another. Try opening all the portfolio items one after another with out refreshing and eventually one of them will not embed correctly. The only portfolio item with out a video embeded in it is the one that says COMPLEX otherwise all the others should have vimeo or youtube videos embeded. I have just reproduced the error and took a screen shot of what it looks like when it doesn’t embed and what it should look like.

    April 2, 2014 at 11:29 am #63681
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    In which browsers do you have issues ? I checked with firefox and working fine .
    Thanks 🙂
    With Best Regards
    Swift Ideas

    April 6, 2014 at 9:14 pm #64769
    Polymvth
    Member
    Post count: 21

    If you read my response it says I tried both firefox and chrome and it wouldnt consistently embed properly in either.

    April 6, 2014 at 9:15 pm #64770
    Polymvth
    Member
    Post count: 21

    If this issue can’t be resolved I want my money back for the theme.

    April 6, 2014 at 9:24 pm #64773
    Polymvth
    Member
    Post count: 21

    Maybe you should pass this over to someone who speaks better english I need this issue resolved ASAP and I don’t have time to wait 3 days for a response only for you to ask for information I already clearly gave.

    April 7, 2014 at 2:32 am #64780
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    My colleague will assist you very soon .

    April 7, 2014 at 6:10 pm #65082
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Hi @Polymvth,

    Can you please try the attached version, and see if the video issue is still occurring? http://d.pr/f/zuVx

    Thanks,

    – Ed

    April 7, 2014 at 9:33 pm #65128
    Polymvth
    Member
    Post count: 21

    How do I do this with out losing all the setting and content I set up with my current installation of the theme?

    April 8, 2014 at 7:23 am #65177
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    You will not lose your content, it is stored in the database, you just need to overwrite your theme files with the version Ed has provided.

    – Kyle

    April 8, 2014 at 10:02 pm #65462
    Polymvth
    Member
    Post count: 21

    That seems to have fixed it, thank you.

    April 9, 2014 at 7:27 am #65518
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Great! 🙂 Thanks Ed

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