New Landing How can we help? General Feedback & Suggestions Video background issue on tablet

Viewing 4 posts - 1 through 4 (of 4 total)
  • #284663
    HB
    Member
    Post count: 76

    Hi there,

    We have a video background on the hero banner on our homepage.

    After testing our homepage on a few tablets the video would not load so we introduced a row element visible on tablets only and updated the video for an image but we are still having the same issue.

    The screenshot attached is what the banner is supposed to do on a tablet device (it works in a Chrome inspector tablet simulator on desktop) but doesn’t actually work when you test it on a tablet.

    Cheers,
    Tim

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    #284758
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    Did you set a fall back image on the row?

    – Kyle

    #284795
    HB
    Member
    Post count: 76

    Hi Kyle,

    Ahhhh Great fix!

    Thanks a bunch.

    Cheers,
    Tim

    #284802
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    No problem!

Viewing 4 posts - 1 through 4 (of 4 total)

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