New Landing › How can we help? › Themeforest Theme Support › Joyn › URGENT – Media Uploader not working with Joyn, but works fine with 2014 Theme

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    Posted in: Joyn
  • November 11, 2014 at 11:39 pm #127492
    mhote
    Member
    Post count: 394

    Hi, been troubleshoot for hours. The main media uploader isn’t working, with the Joyn and Joyn Child theme activated. Specifically:

    1) The upload seems to work
    2) It shows the image thumbnail in the list of uploaded media
    BUT
    3) It doesn’t put the media file or thumbnail versions in contents > uploads folder

    After checking permissions (set to read, write, execute), plugins (deactivated all, but media uploader still didn’t work) and finally themes, turns out that the Media Uploader works perfectly with the WP 2014 theme.

    What can be done to fix this asap? thanks!

    November 12, 2014 at 8:32 am #127519
    Mohammad – SUPPORT
    Moderator
    Post count: 27441
    This reply has been marked as private.
    November 12, 2014 at 9:03 am #127532
    mhote
    Member
    Post count: 394
    This reply has been marked as private.
    November 12, 2014 at 9:49 am #127552
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    If it is in localhost is complicated to check the situation.

    When you upload the files try to inspect the page to see if exist any error in the javascript console.

    Also check your localhost logs for any error related to that.

    -Rui

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    Posted in: Joyn
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