URGENT: Checkout page cannot load after update to 3.4.52

[22diddle]

hello , I’m using child theme and just updated the main theme to 3.4.52, however, after update, I cannot load the checkout page, shown as the attached pic, please help, customer cannot checkout now

[Rui Guerreiro – SUPPORT]

Hi,

Can’t login with those credentials.
did you made any customization in any file that affects the checkout?

Try to activate the default WordPress theme Twenty 17 so we can see if it’s a plugin or theme issue.

-Rui

[22diddle]

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[22diddle]

ok I tried on a mirror site, switched to another theme, the checkout page is totally fine, but when I switch back to neighbourhood or its child theme , the checkout page is gone

so it’s the new theme problem, please help fix

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[22diddle]

please if can’t fix at once, can I switch back to the old version? I get many customers need to checkout now, please

[Rui Guerreiro – SUPPORT]

You can’t use that older Woocommerce version since Neighborhood was adapted to work with the latest Woocommerce version.

Or you use a Neighborhood version prior to the 3.0 update or you need to update the Woocommerce. Also your paypal checkout plugin needs to be updated.

-Rui

[22diddle]

so when can u fix this? I can’t wait long time for this fix, I guess there’s something wrong with the checkout page coding right?

[22diddle]

you mean your 3.4.52 is for the latest woocommerce? so after I update the woocommerce, it will be fine?

[22diddle]

if I choose to use Neighborhood version prior to the 3.0 update , how can I do this?

[Rui Guerreiro – SUPPORT]

There is nothing to fix, the version of Neighborhood was adapted to work with Woocommerce 3.0 so you need to update Woocommerce or use the NH 3.4.40 that was the last one before the major Woocommerce update.

-Rui

[22diddle]

how can I install back 3.4.40?

[Rui Guerreiro – SUPPORT]

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