New Landing How can we help? Themeforest Theme Support Neighborhood URGENT: Checkout page cannot load after update to 3.4.52

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  • #325348
    22diddle
    Member
    Post count: 27

    hello , I’m using child theme and just updated the main theme to 3.4.52, however, after update, I cannot load the checkout page, shown as the attached pic, please help, customer cannot checkout now

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    #325351
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Can’t login with those credentials.
    did you made any customization in any file that affects the checkout?

    Try to activate the default WordPress theme Twenty 17 so we can see if it’s a plugin or theme issue.

    -Rui

    #325352
    22diddle
    Member
    Post count: 27
    This reply has been marked as private.
    #325353
    22diddle
    Member
    Post count: 27

    ok I tried on a mirror site, switched to another theme, the checkout page is totally fine, but when I switch back to neighbourhood or its child theme , the checkout page is gone

    so it’s the new theme problem, please help fix

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    #325357
    22diddle
    Member
    Post count: 27

    please if can’t fix at once, can I switch back to the old version? I get many customers need to checkout now, please

    #325358
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    You can’t use that older Woocommerce version since Neighborhood was adapted to work with the latest Woocommerce version.

    Or you use a Neighborhood version prior to the 3.0 update or you need to update the Woocommerce. Also your paypal checkout plugin needs to be updated.

    -Rui

    #325359
    22diddle
    Member
    Post count: 27

    so when can u fix this? I can’t wait long time for this fix, I guess there’s something wrong with the checkout page coding right?

    #325360
    22diddle
    Member
    Post count: 27

    you mean your 3.4.52 is for the latest woocommerce? so after I update the woocommerce, it will be fine?

    #325361
    22diddle
    Member
    Post count: 27

    if I choose to use Neighborhood version prior to the 3.0 update , how can I do this?

    #325362
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    There is nothing to fix, the version of Neighborhood was adapted to work with Woocommerce 3.0 so you need to update Woocommerce or use the NH 3.4.40 that was the last one before the major Woocommerce update.

    -Rui

    #325363
    22diddle
    Member
    Post count: 27

    how can I install back 3.4.40?

    #325364
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779
    This reply has been marked as private.
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