Uplift Update destroyed my site.

swiftideas

ATTENTION, PLEASE READ: New topic creation is disabled, as we have moved to a new support system. Your existing topics will remain, but for all new requests you will need to use the new system. Click here to go to the new support request form.

This topic has 18 replies, 4 voices, and was last updated 7 years by Swift Ideas – Ed.

Viewing 15 posts - 1 through 15 (of 19 total)

1 2 →

Back to forum

Posted in: Uplift
October 5, 2016 at 3:51 pm #294528

Fannoun
Member

Post count: 15

Good morning! Hope you’re doing great.

A few minutes ago, I applied an update you released to the Swift framework and the Uplift theme and my site ended damaged.

All the pages, posts, and settings remain visible on the inside, but when you see the website as a visitor, nothing works.

I need fast and accurate help with this because the update just blew away two months of hard work. :/

October 5, 2016 at 3:56 pm #294530

Rui Guerreiro – SUPPORT
Keymaster

Post count: 25779

Hi,

Your website is creating an 500 internal server error.
Can you provide us the server logs so we can see the reason of the error or provide us ftp access to have a look.

Use the private reply.

-Rui

October 5, 2016 at 3:59 pm #294531

Fannoun
Member

Post count: 15

This reply has been marked as private.

October 5, 2016 at 4:04 pm #294533

denorm
Member

Post count: 16

I just updated as well.. at first home page posts didn’t show up. I deleted WP super cache files, then disabled WP super cache but still no home page posts. I went into settings and re-added a static page as my home page. Then a new error occurred:

Fatal error: Call to undefined function nota_get_vimeoid() in /home/XXXX/wp-content/plugins/swift-framework/includes/page-builder/inc/asset-functions.php on line 81

UpliftVersion: 1.3.0, Swift Framework version Version 2.5.0

October 5, 2016 at 4:10 pm #294535

Swift Ideas – Ed
Keymaster

Post count: 15264

Hey guys,

Please can you update the Swift Framework plugin to v2.5.11 – that should sort it. Apologies for the issue.

– Ed

October 5, 2016 at 4:12 pm #294536

Fannoun
Member

Post count: 15

This reply has been marked as private.

October 5, 2016 at 4:14 pm #294539

denorm
Member

Post count: 16

Don’t update yet!

I just updated and now cannot reach the website at all, including admin!

Fatal error: Cannot redeclare sf_get_vimeoid() (previously declared in /home/XXXX/wp-content/plugins/swift-framework/includes/page-builder/inc/asset-functions.php:101) in /home/XXXX/wp-content/themes/uplift/swift-framework/core/sf-media.php on line 60

October 5, 2016 at 4:18 pm #294541

Swift Ideas – Ed
Keymaster

Post count: 15264

Hi @denorm

Please can you provide us FTP access? We’ll resolve that for you immediately.

– Ed

October 5, 2016 at 4:28 pm #294549

denorm
Member

Post count: 16

Hi Ed,

Sorry, just lost my internet connection for a bit.

I already fixed it by adding if ( ! function_exists( ‘sf_get_vimeoid’ ) ) around the function on line 35 in wp-content/themes/uplift/swift-framework/core/sf-media.php

Love your themes and awesome support!

October 5, 2016 at 4:30 pm #294551

Rui Guerreiro – SUPPORT
Keymaster

Post count: 25779

Hi Jorge,

Can you check again your website?

-Rui

October 5, 2016 at 4:37 pm #294555

Fannoun
Member

Post count: 15

This reply has been marked as private.

October 5, 2016 at 4:41 pm #294559

Rui Guerreiro – SUPPORT
Keymaster

Post count: 25779

@Jorge
I activated those 3 plugins and it seems fine.

I think you can place the headline asset inside a row and upload a background image to that row.

-Rui

October 5, 2016 at 4:44 pm #294560

denorm
Member

Post count: 16

This reply has been marked as private.

October 5, 2016 at 4:46 pm #294561

Fannoun
Member

Post count: 15

OK @Rui! I’ll try that.

Thank you VERY much for helping me with this!!!

October 5, 2016 at 4:49 pm #294566

Rui Guerreiro – SUPPORT
Keymaster

Post count: 25779

No problem @jorge , glad I could help.

-Rui
Back to forum

Posted in: Uplift